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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

martinace Import demo style   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 7 hours ago   12 Most recent comment from PenciDesign Supporter:Hi, In general, you can choose any font style by going to Appearance → Customize → General → Typography. Regards,PenciDesign. Navapol Arnuparb top posts is not shown on mobile   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 7 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: @media only screen and (max-width: 767px) { .penci-topbar-trending .swiper { max-width: 200px; ... ISOLE-GRECHE Penci Fancy Heading   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 1 day ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Additional CSS then add the following custom CSS code: .penci-fancy-heading-inner { text-align: justify; } Regards,PenciDesign. ISOLE-GRECHE Separatore right margin   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 1 day ago   2 Most recent comment from PenciDesign Supporter:Hi, In this case, you should add padding values instead of margin. Regards,PenciDesign. riedwards25 Unable to load webpage on mobile deviceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   5 Most recent comment from riedwards25:Thank you.. closed