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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:

  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

Nightwalker712 WordPress Server Requirements for Soledad   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 8 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, The Soledad theme has the same system requirements as WordPress. You can view them here: https://wordpress.org/about/requirements/  Regards,PenciDesign. Nelson Change colors for OL/LIClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   3 Most recent comment from Nelson:Thank you so much.keep up with the great work. SalvandoVidas Full width   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   7 Most recent comment from PenciDesign Supporter:Hi @Madu Band, Please create a new ticket and include your site information. We’ll check it and assist you accordingly. Regards,PenciDesign. JGSHIN Request for reset to cancel the existing registration and proceed with a new registration   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   4 Most recent comment from PenciDesign Supporter:Hi @BG-PITK, Please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain. Regards,PenciDesign. Fjura Character count limit   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   6 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: @media only screen and (max-width:961px) { .comments .children, .comments > .comment > .comment, ...
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