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Welcome to PenciDesign support forum!

Please make sure you include the following information for help you can get quick support:


  • Link to your site
    If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to help is for us to view your backend setup.
  • Prepare your installation
    Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Follow support policy for all items on themeforest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

auxer Change logo in main menu   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 hours ago   1 Most recent comment from auxer:How can I change logo in main menu? I've tried appearance/customize/Logo&header but it's not changed. riazahmed55r Favicon   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 hours ago   5 Most recent comment from riazahmed55r:Hello We want to remove add For this, my site.I Want to remove this section.  check this image: Add showing in the article.  ByHold Error in Menú and click zoom on thumbnail   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 7 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, 1/ Please go to Appearance → Customize → Single Posts → General → turn on the "Disable Lightbox on Single Posts" option, 2/ Regarding the menu issue, it is related to the JS/CSS optimizati ... adverttree web story Archives page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 10 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I need to check your site first.  Regards,PenciDesign. relatively_minimal the image duplicated   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 12 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → General → turn on the "Hide Featured Image on Top" option. Regards,PenciDesign.