Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

excon83 plugin not updating   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 7 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, I have updated all the plugins on your site. Please clear all the browser caches and check again. Regards,PenciDesign. Shih-yu Hsu Internal link and sticky bar header   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 10 hours ago   6 Most recent comment from PenciDesign Supporter:Hi, You can paste it via the Code Snippet plugin here: https://wordpress.org/plugins/code-snippets/ Regards,PenciDesign. tim-nieuwpoort Moving Favorite Button in Recipe CardClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 day ago   30 Most recent comment from tim-nieuwpoort:Ok so be it, but it would be great if you could include it in the recipe card: https://prnt.sc/pUWlvVtajSkb I’d really appreciate it! joneyquest How do I manage the domain I installed the license key on?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 day ago   2 Most recent comment from PenciDesign Supporter:Hi, 1/ Each license key can only be registered to one domain at a time. 2/ To transfer your license to another domain, go to Dashboard → Soledad → Theme License and click the Revoke License butto ... massimobassocom Justified text for single posts and across the website   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .inner-post-entry.entry-content { text-align: justify; } Regards,PenciDesign.