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Welcome to PenciDesign support forum!

Please make sure you include the following information for help you can get quick support:


  • Link to your site
    If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to help is for us to view your backend setup.
  • Prepare your installation
    Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

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Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

limijer bug: The element can't be loaded from the server.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 12 hours ago   6 Most recent comment from limijer:Hi Hall3008, To downgrade the Elementor version, go to the Dashboard of your WordPress page, find Elementor, and select Tools. Click on the Version Control tab and choose the version you wish to use. Kenneth Ultimate Member filter Catagory   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 21 hours ago   10 Most recent comment from PenciDesign Supporter:Hi, I recommend contacting Ultimate Member support at this link, as this content is filtered and modified by their plugin: https://wordpress.org/support/plugin/ultimate-member/ Regards,PenciDesign. AlbertCrane4 Google Tag Manager   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 22 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, If you want to move the script to the body, paste it in Ads Manager → Header → Add Custom Code After Tag. All code in this panel will be displayed across the entire site. Regards,PenciDesign ... Linh Speed optimization   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 23 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, If you want to speed up your site, please follow the detailed instructions in this document: https://soledad.pencidesign.net/soledad-document/#speed-optimization For advanced customization request ... Avniloff RSS   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   2 Most recent comment from PenciDesign Supporter:Hi, Do you mean the RSS Feed? This feature is already included in the WordPress core. You can read the full documentation at this link: https://www.hostinger.com/tutorials/wordpress-rss-feed Regards,P ...