Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

crosseduardo123 Active Soledad   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Maciek tabbed mega menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 16 hours ago   3 Most recent comment from Maciek:I found it already in your help movie. Problem was because I looked at youtube movie with mega menu and it was different that your help movie, although it was similar time long. At this moment I alr ... dancarls editor   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 21 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, We’ve already prepared a detailed document about the theme update. Please take a moment to read it at this link:  How to Update A Premium WordPress Theme to the Latest Version? Regarding the En ... arabvoicebe Mobile Menu Not Showing Correctly on Soledad Theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to the dashboard → Header Builder → click "Edit with the Penci Header Builder" on the current header layout then change the mobile menu like the screenshot below: Regards,PenciDesig ... mentaliser Change domain name   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...