Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

jane364 Carousel   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 14 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, Please send me the screenshot and take notes. I will review them and provide you with a quick solution. Regards,PenciDesign. Laetitia Issue with the license   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 14 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... AndreasWinkler Blog EN shows German postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 21 hours ago   3 Most recent comment from AndreasWinkler:Hi,this is not the issue. All my posts are assigned to the right language, and some days before everything worked well until we changed the view of posts into grid view. But it is solved anyway: I j ... Nadja Featured Articles (not slider)   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 23 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, If you want to change the post items in the featured slider, go to Appearance → Customize → Homepage → Featured Slider → General, then select the categories you want to display under "Filt ... meenamac show page title and breadcrumb in category page and archive page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 23 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, In general, you can turn the breadcrumb on or off by going to Appearance → Customize → General → General Settings, then scrolling down to the "Breadcrumb Settings" section. Regards,PenciDesi ...