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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:

  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

sgilfus Front Edn Submission   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 hours ago   1 Most recent comment from sgilfus:The choose image function doesn't seem to work on the post submission form.ry  Nor does category or tag selection.This is a great idea but doesn't seem to be implemented well. Please advise ... sgilfus Shortcodes   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 hours ago   3 Most recent comment from sgilfus:Is there a way to make each fo the fields required or are they required? Nikki theme customization   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 hours ago   3 Most recent comment from Nikki:That worked perfecty, thanks! acraftymix Next and Previous   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 6 hours ago   15 Most recent comment from acraftymix:Hi,Neither of the code additions solved the problem (screenshots attached - "Blue Box"). When inspecting the element I noticed that box-shadow is an invalid property (screenshot - Inspect - Invalid pr ... vehuel Widget   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 6 hours ago   7 Most recent comment from vehuel:Ok, disabled
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