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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

natmaynez Mayneza How to serve AMP versions of the single posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 6 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, I’ve checked the URL you sent, and it seems that the content might have been generated by AI. It contains a JSON script with invalid syntax, which caused Google to flag it as an issue. Please re ... rombeer Google Adsense integration   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 7 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to dashboard → Soledad → Ads Manager → Single Posts → Add Google Adsense/Custom HTML code at the end of content posts: paste the code at this option field. Regards,PenciDesign. natmaynez Mayneza Support with product page Easy DownloadsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 15 hours ago   20 Most recent comment from natmaynez Mayneza:Thank you very much, solved now. supertrampontheroad How to create full screen header and transparent header above ?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 18 hours ago   33 Most recent comment from PenciDesign Supporter:Hi, Thank you! If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us. If you have any other questions, please feel free to let me k ... Lukasz Ropczynski Error loading CSS   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 day ago   4 Most recent comment from PenciDesign Supporter:Hi, Could you please send me a screenshot and include some notes? I’ve just checked your site and didn’t find any issues. Regards,PenciDesign.