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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:

  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

tim-nieuwpoort Moving Favorite Button in Recipe Card   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 8 hours ago   18 Most recent comment from PenciDesign Supporter:Hi, Here is an alternative solution using JavaScript. You need to paste this code into: Dashboard → Soledad → Ads Manager → Footer → Add Custom HTML code before the closing tag / Google Anal ... Begum Low resolution images on featured slider   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 8 hours ago   6 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, there is no available hook or custom code to modify this. If you want to display a custom size for the featured slider only, you will need to edit the template file directly. Regard ... Patrice Greanville Featured slider READ MORE button on homepage does not work.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 8 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .swiper-flip .swiper-slide { pointer-events: initial !important; } Regards,PenciDesign. Patrice Greanville Right margin in single post eats part of the textClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 9 hours ago   3 Most recent comment from Patrice Greanville:Thank you again for your kind attention to this request and professionalism.  firosyd Display VideoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 day ago   14 Most recent comment from firosyd:Hi there,I deactived the cache in my browser via DevTools in Chrome and I verified the post page video and it's ok.Thank you for all.Best regards 
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