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Welcome to PenciDesign support forum!

Please make sure you include the following information for help you can get quick support:


  • Link to your site
    If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to help is for us to view your backend setup.
  • Prepare your installation
    Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Follow support policy for all items on themeforest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

tom645 Paywall - Only Let Logged In Users Purchase   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 minutes ago   6 Most recent comment from PenciDesign Supporter:Hi, I've configured your site. Please clear all the browser caches and check again. Regards,PenciDesign. pgorce1 Prev/Next on a catgory   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 9 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, There are no options to configure this at the moment. If you need to customize it, I can take some time to add custom code for your site (it may take 3-5 days). Regards,PenciDesign. lover12 Ccategory page layout   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 9 hours ago   41 Most recent comment from PenciDesign Supporter:Hi, Regarding pagespeed optimization, please follow the documentation at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimization Regards,PenciDesign. riazahmed55r Favicon   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 13 hours ago   11 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Homepage → Featured Categories → List Featured Categories: change the featured categories at this option field. Regards,PenciDesign. relatively_minimal How to change Logo   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 17 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Logo & Header → Logo, and change the logo in this option field. For the banner, go to Dashboard → Soledad → Ads Manager → Header.   Regards,Penci ...