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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

natmaynez Mayneza Support with product page Easy Downloads   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 hours ago   5 Most recent comment from PenciDesign Supporter:Hi, No, it only applies to the post type you’ve assigned. For example, if you assign a custom template for the Download post type, it won’t affect the Single Blog Post type. Regards,PenciDesign. pberoff missing plug in   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 15 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, This feature does not require a plugin — it is already included in the Soledad theme’s built-in functions. Please follow the detailed instructions in the documentation at this link: https://so ... AndreasWinkler Update with Envato token - need helpClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   3 Most recent comment from AndreasWinkler:Thanks, understood. :-) Sabine Can't upload WOFF2 Files   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 days ago   2 Most recent comment from PenciDesign Supporter:Hi, If you have a WOFF2 file, you can convert it to WOFF by visiting this URL: https://cloudconvert.com/woff2-to-woff  Most customers already have the WOFF file for common use, so we may consider add ... Fr3nkMara pensi header builder   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 days ago   10 Most recent comment from PenciDesign Supporter:Hi, I have updated your site to the latest version. Please check it again. Regarding the Header Builder, I recommend contacting your hosting provider and requesting them to disable any modifications m ...