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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

paulin1212 Single Post   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, the current version of the Soledad theme doesn’t support this feature, but we’ll consider adding it in a future theme update. Regards,PenciDesign.  roubalita Footer in English & claiming my site on PinterestClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   3 Most recent comment from roubalita:Oh, it was that easy! Thank you! truepotentialgroup REQUEST - Bulk Assign PayWall PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 days ago   5 Most recent comment from truepotentialgroup:I just discovered that I can enable it by default for all posts - and then go to post categories and disable it for categories such as 'news, updates' etc. 😊 tim-nieuwpoort Text above featured boxes   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 days ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .home-featured-boxes ul.homepage-featured-boxes:before { content: 'This is a heading text'; ... pedewu1 Same font color between hero and footer   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 days ago   2 Most recent comment from PenciDesign Supporter:Hi, Please send me a screenshot showing the specific area where you want to apply the color. This will help me provide the correct CSS code for your request. Regards,PenciDesign.