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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

mentaliser Change domain name   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Cristian_Lovati Portfolio/project function   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   2 Most recent comment from PenciDesign Supporter:Hi, The portfolio is managed through the Penci Portfolio plugin, which you can install via Appearance → Install Plugins. Please follow the detailed instructions in the documentation at this link: ht ... clarastravelroute Re-displaying an old blog post on the homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   2 Most recent comment from PenciDesign Supporter:Hi, If you want to display an old blog post again on the homepage, please consider installing and using the Republish Old Posts plugin, and follow the documentation provided at this link: https://vi.w ... Fr3nkMara pensi header builder   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   8 Most recent comment from PenciDesign Supporter:Hi, 1/ Please send me the URL that uses the header layout similar to the screenshot you sent. 2/ You can change the general logo size by going to Appearance → Customize → Logo & Header → Logo. R ... rombeer Quote in title image   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 days ago   2 Most recent comment from PenciDesign Supporter:Hi, This content is managed by the Vafpress Post Format Data plugin. Please follow the detailed instructions in the documentation at this link: https://soledad.pencidesign.net/soledad-document/#post-f ...