Welcome to PenciDesign support forum!
Please make sure you include the following information for help you can get quick support:
- Link to your site
If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
- Include a WordPress login
The fastest way for us to help is for us to view your backend setup.
- Prepare your installation
Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.
Follow support policy for all items on themeforest.net here
Item support includes:
- Availability of the author to answer questions
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
However, item support does not include:
- Customization services
- Installation services