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Public Tickets

ISOLE-GRECHE Featured Slider Setting   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 2 hours ago   5 Most recent comment from ISOLE-GRECHE:I’ve just received an unauthorized access attempt on my WordPress.I can't give admin account, even if you are a trust support.I’ve provided you with a user account that you have already used ... HOnza Koudelka Latest posts showing in 1 instead of 2 columns when not logged in   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 6 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, Have you tried clearing all the Critical CSS cache? If not, please do so, and also clear your site cache and browser cache before checking again. The issue is that the Critical CSS is still loadin ... blackMOREOps 0.5s load time on Pagespeed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 12 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, Thank you for sharing this with us. Regards,PenciDesign. Roxana Cuello Featured Video Not Displaying in Loops on Homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 12 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, I've configured your site. You should change the post format as shown in the screenshot below. Regards,PenciDesign. Mohammad discover settings of the websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 15 hours ago   5 Most recent comment from Mohammad:thank you  goodbye  tim-nieuwpoort Paginating comment section   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 15 hours ago   8 Most recent comment from PenciDesign Supporter:Hi, You can modify this option field: Regards,PenciDesign. commerciale80 PageSpeed LCP HUGE error   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 19 hours ago   10 Most recent comment from PenciDesign Supporter:Hi, Please ask him to temporarily disable all site caching, then reply to this ticket. Regards,PenciDesign. lygs1905 anasayfadan sidebar kaldırma   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 20 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Widgets, expand the "Main Sidebar" widget area, and remove the widgets you see on that page. Regards,PenciDesign. pedewu1 Post does not display in section   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 20 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, The issue is caused by caching. After publishing or updating a post, please make sure to clear all site cache by clicking the "Clear Cache" button on the admin top bar, then check again. Regards,P ... berkandeliaga Logo ChangeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 day ago   3 Most recent comment from berkandeliaga:Thank you I fixed it. tahsinakin frontend editor error   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 2 days ago   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, the current version of PenNews only supports back-end editing, so you won't be able to build layouts using the front-end editor. Regards,PenciDesign. AndreasWinkler Footer menu not shown at all pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   7 Most recent comment from AndreasWinkler:Thanks a lot. It works :-) Mike Zenczak Soledad - Best Pic Size For Blog Posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   4 Most recent comment from PenciDesign Supporter:Hi, The Soledad theme uses lazy loading for all images, which means images only load when the user scrolls to them. So there's no need to worry about page loading time. Regards,PenciDesign. lygs1905 License Error   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Laetitia Issue with the licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   3 Most recent comment from Laetitia:Hello, Thanks a lot, I was able to activate it. Have a great day