Public Tickets
ISOLE-GRECHE
Featured Slider Setting
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated 2 hours ago
5
Most recent comment from ISOLE-GRECHE:I’ve just received an unauthorized access attempt on my WordPress.I can't give admin account, even if you are a trust support.I’ve provided you with a user account that you have already used ...
HOnza Koudelka
Latest posts showing in 1 instead of 2 columns when not logged in
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 hours ago
4
Most recent comment from PenciDesign Supporter:Hi,
Have you tried clearing all the Critical CSS cache? If not, please do so, and also clear your site cache and browser cache before checking again.
The issue is that the Critical CSS is still loadin ...
blackMOREOps
0.5s load time on Pagespeed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 12 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
Thank you for sharing this with us.
Regards,PenciDesign.
Roxana Cuello
Featured Video Not Displaying in Loops on Homepage
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 12 hours ago
4
Most recent comment from PenciDesign Supporter:Hi,
I've configured your site. You should change the post format as shown in the screenshot below.
Regards,PenciDesign.
Mohammad
discover settings of the websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 15 hours ago
5
Most recent comment from Mohammad:thank you
goodbye
tim-nieuwpoort
Paginating comment section
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 15 hours ago
8
Most recent comment from PenciDesign Supporter:Hi,
You can modify this option field:
Regards,PenciDesign.
commerciale80
PageSpeed LCP HUGE error
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 19 hours ago
10
Most recent comment from PenciDesign Supporter:Hi,
Please ask him to temporarily disable all site caching, then reply to this ticket.
Regards,PenciDesign.
lygs1905
anasayfadan sidebar kaldırma
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 20 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Widgets, expand the "Main Sidebar" widget area, and remove the widgets you see on that page.
Regards,PenciDesign.
pedewu1
Post does not display in section
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 20 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
The issue is caused by caching.
After publishing or updating a post, please make sure to clear all site cache by clicking the "Clear Cache" button on the admin top bar, then check again.
Regards,P ...
berkandeliaga
Logo ChangeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 day ago
3
Most recent comment from berkandeliaga:Thank you I fixed it.
tahsinakin
frontend editor error
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated 2 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of PenNews only supports back-end editing, so you won't be able to build layouts using the front-end editor.
Regards,PenciDesign.
AndreasWinkler
Footer menu not shown at all pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
7
Most recent comment from AndreasWinkler:Thanks a lot. It works :-)
Mike Zenczak
Soledad - Best Pic Size For Blog Posts
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
4
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme uses lazy loading for all images, which means images only load when the user scrolls to them. So there's no need to worry about page loading time.
Regards,PenciDesign.
lygs1905
License Error
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Laetitia
Issue with the licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
3
Most recent comment from Laetitia:Hello, Thanks a lot, I was able to activate it. Have a great day