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Public Tickets

Zoe Peate Blog post titles missing from homepage slider   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 6 minutes ago   2 Most recent comment from PenciDesign Supporter:Hi,The problem is that the Ezoic Optimization plugin has compressed the Soledad JS files with errors, causing them to not work properly. Please try turning off all the JS optimization options and then ... dq20210725 How to change post template   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 9 minutes ago   8 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Portfolio → General: turn off the "Enable Sidebar On Single Portfolio" option.Regards,PenciDesign. Gabriel Brens recomendation   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 hours ago   2 Most recent comment from PenciDesign Supporter:Hi,Regarding this notice, please follow the detailed instructions in the document at this link: https://www.invicti.com/blog/web-security/disable-directory-listing-web-servers/Regards,PenciDesign. Gabriel Brens Site Health recommendation   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 hours ago   2 Most recent comment from PenciDesign Supporter:Hi,You can remove this child theme file if it is not activated.Regards,PenciDesign. Gabriel Brens 443 is custom port   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 hours ago   2 Most recent comment from PenciDesign Supporter:Hi,The CURL functions are executed by PHP on your server. The Soledad theme and other plugins only use it to retrieve data from other sites. This problem is not related to the Soledad theme because we ... Gabriel Brens traslate   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 hours ago   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Front-end Submission → Text Translations: translate all the text in this section.Regards,PenciDesign. Slapasen High LCP and bad page speed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 hours ago   13 Most recent comment from PenciDesign Supporter:Hi,The Borlabs plugin's JavaScript affects the LCP score. If you want to improve the LCP, you need to restore the previous configuration I set up for your site.Regards,PenciDesign. Tanya Penci Recipe plugin not working correctly   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 hours ago   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. Gabriel Brens recommended improvements to the theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 hours ago   2 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow this guide: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. AllyBlue78 plugin cache   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 13 hours ago   2 Most recent comment from PenciDesign Supporter:Hi,You can install the W3 Total Cache plugin, which also supports Redis caching.Regards,PenciDesign. Gabriel Brens ​Problems with Penci small list and Penci Feactures slider in Elementor   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 14 hours ago   2 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the slider is working properly. Here is the screenshot: https://imgur.com/a/8cE0W6APlease clear all the browser caches and check again.Regards,PenciDesign. HOnza Koudelka Picture galleries have zero bottom margin   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 14 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, I'm not sure what happened with your site before, but the original WordPress Gallery Block does not include a predefined margin value. Therefore, you should add custom CSS code to set it.Sour ... HOnza Koudelka How to avoid featured articles from appearing twice   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 14 hours ago   11 Most recent comment from PenciDesign Supporter:Hi,You should modify the title and other posts properly by editing this page with Elementor. I've enabled the "Avoid Duplicate" option for all elements on this page. If you find any duplicate pos ... Yuriy Customization of the style   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 14 hours ago   5 Most recent comment from PenciDesign Supporter:Hi,1. You need to publish the post template before selecting it at Appearance → Customize → Single Posts → Custom Post Types Builder. The custom post-type template only supports the template yo ... Gabriel Brens error continuo   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 15 hours ago   2 Most recent comment from PenciDesign Supporter:Hi,This issue is related to the MySQL server on your hosting. Please forward it to the hosting support team to get an efficient solution.Regards,PenciDesign.