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Public Tickets

gleloudas Refund request for Soledad theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 hours ago   1 Most recent comment from gleloudas:Hello Penci Design Support Team, I recently purchased the Soledad WordPress theme for our website, katoikidiomou.gr. After spending some time testing and working with the theme, unfortunately we feel ... econoavari problem with the theme not displayingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   19 Most recent comment from econoavari:Hi, Problem solved, thanks for the help.Best Regards, Livia Penci Smart Crop Thumbnails not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   3 Most recent comment from Livia:ahaaa, that makes sense, thank you so much! Sheik Ahamath Homepage supportClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 6 days ago   15 Most recent comment from Sheik Ahamath:Thanks so much! This was what I was trying to achieve in the header. I will contact you if there is anything else I would like to know while exploring the theme.regards,Sheik. jochite Chinesta Tejera El plugin ACF no guarda los datos de las nuevas "Fichas del Paisaje", dejando campos vacíos que hacen fallar a Yoast y al optimizador de Penci al intentar leerlos.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 6 days ago   2 Most recent comment from PenciDesign Supporter:Hi, 1/ The PHP notice in the report you sent is not related to the ACF features. It is a deprecated notice based on your server’s PHP version. We will check it and improve it in the future. 2/ For t ... Joanin Pencil Latest Posts module   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   2 Most recent comment from PenciDesign Supporter:Hi, You can add separate excerpt content by entering custom content in the Excerpt field on the post editor screen. Here is the video documentation: https://www.youtube.com/watch?v=RitSyeRN4wk Regard ... windogstw In general   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   2 Most recent comment from PenciDesign Supporter:Hi, If you need any help, please send us more information about your question. Regards,PenciDesign. MQ How can I get rid of sneaky footer in the Mobile Menu   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add/edit/remove the HTML content to the mobile sidebar content like the screenshot below:   Regards,PenciD ... eSwan Hwoing my site is at risk.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Please don’t worry — your website is not hacked or infected with malware. The Soledad theme and bundled plugins on your site are already running the latest versions. In this case, the warning ... Anurag sharing social iconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   5 Most recent comment from Anurag:Hi, Thank you for the clarification. I understand that the email share button uses the default browser/system mailto functionality and its behavior depends on the user's browser and email applica ... AlbertCrane4 Large space below feature image / video   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Following the HTML structure of this layout, if you would like to remove the spacing below the post featured image, you will also need to remove the ads banner located under the post title/meta ar ... Livia There was an invalid type in your JSON-LD.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, For all structured data issues, I recommend that you install an SEO plugin such as Yoast SEO or Rank Math to resolve them. Regards,PenciDesign. Livia Breadcrumbs structured data issues detected   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, For all structured data issues, I recommend that you install an SEO plugin such as Yoast SEO or Rank Math to resolve them. Regards,PenciDesign. Livia Words Length for Post Titles on Top PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   7 Most recent comment from Livia:Perfect, thank you so much! Livia Logo not showing on FirefoxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   3 Most recent comment from Livia:perfect fix, thank you!