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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

pedewu1 A section in Elementor broke   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 7 minutes ago   2 Most recent comment from PenciDesign Supporter:Hi, I've checked your site, and all the sections are displaying correctly. Please see the screenshot below: Could you please send me more information about the issue with incorrect display? Rega ... beckymontpetit Critical Error Opening Customize   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 12 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, I've checked your site and found two reasons why it's showing a critical error: One of the installed plugins has added Customizer settings that require high resources, which WordPress i ... Okugi NavigationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 17 hours ago   5 Most recent comment from Okugi:Thank you for your quick reply. I previously experimented with this as it seemed like the natural solution...nesting the menu items. I could not get it to work for this menu. It seemed like the Meg ... What_Kathy_Loves Font Slider   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 23 hours ago   13 Most recent comment from PenciDesign Supporter:Hi, Please send me the name of the font you've added to your site, along with the URL of the page where this font is being used. Regards,PenciDesign. misa Issue with Infinite Load More Post – Not Showing in Theme Options   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   4 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Homepage → General → turn on the following options: Enable Load More Button on Homepage  Enable Infinite Scroll on Homepage  Regards,PenciDesign.