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Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:


  • Link to your site
    If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to assist you is by reviewing your backend setup.
  • Prepare your installation
    Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

Public Tickets

tim-nieuwpoort Visual editor not showing ingredients and instructions after update   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 hours ago   7 Most recent comment from tim-nieuwpoort:Hi,No, the regular YOAST (unpaid) version: https://prnt.sc/brKQZf7M5smx chrislouiepoetry Homepage help   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 hours ago   4 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Homepage → Featured Categories → Amount of Posts Display on Style 12: change the number of posts at this option field. Regards,PenciDesign. tim-nieuwpoort Logo and widget loading issues on Safari after theme update   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 day ago   4 Most recent comment from PenciDesign Supporter:Hi, It’s not loading in your browser because of a mixed content issue. To fix this, you need to convert all HTTP links to HTTPS. You can easily do this by installing the following plugin: https://wo ... tim-nieuwpoort Memory leak website?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 day ago   2 Most recent comment from PenciDesign Supporter:Hi, I’ve checked https://smaakmenutie.nl/ on my browser, and it loads normally without any memory issues. You can see the screenshot below for reference. Please note that memory usage in Chrome ta ... Joakim Penci slider settingsClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 1 day ago   2 Most recent comment from Joakim:hi, you can close this ticket.