Welcome to the PenciDesign Support Forum!

Please ensure you include the following information to receive quicker support:

• Link to your site
  If something isn’t working, please send us the link to the page where the issue occurs. Also, try to be as concise and descriptive as possible.
• Include a WordPress login
  The fastest way for us to assist you is by reviewing your backend setup.
• Prepare your installation
  Please disable your other plugins and switch to the Twenty Twenty-Five theme before creating the ticket. Test this first so we can determine if there’s a conflict that needs to be resolved.

Please follow the support policy for all items on ThemeForest.net here

Item support includes:

• Availability of the author to answer questions
• Answering technical questions about item’s features
• Assistance with reported bugs and issues
• Help with included 3rd party assets

However, item support does not include:

• Customization services
• Installation services