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  Public Ticket #1271061
Configureation Problems
Closed

Comments

  • Megan started the conversation

    Hi Penci Design,


    I have read through some forum discussions and watched some tutorials. Not sure if the tutorials are up to date since what I recieved in my download doesn't seem to match what the tutorials have said.

    Here are my main two problems:

    1. I can't get the featured slider to work. I have enabled the feature slider and adjusted my settings so that it should be pulling the category I have all my posts in that I want to feature on the slider. ??? My images are all bigger than what the recommended size is and are in .jpg form.


    2. I cannot write in my post. I have chosen a standard post format. I have attached a screen shot of what it looks like when I open a new post. I can't type very well since the font color is white, so I can't see what I'm typing. I cannot find the menu bar for all the writing tools (bold, underline, heading 1,2,3..., links, etc.) I have tried creating a form and adding a new form and it won't allow me to even do that. I don't necessarily need a form on every page I just want to write a blog post in a normal way. Help!???

    Thanks,

    Megan


    PS- I was trying to do the Hipster theme.

  •  2,701
    PenciDesign replied

    Hi,


    Seem you have a plugin caused all this issue.

    Please deactivate all plugins and try again.

    After it work, let's enable each plugin to check the plugin caused this issue.


    Best Regards,

    PenciDesign

  • Megan replied

    Hi Penci,

    I tried deactivating all plugins and then activating them one by one, but none of it made a difference. I also tried a different theme and that didn't seem to make any difference. I even re-installed WordPress all together and then re-installed Soledad. I was able to post for one day, but since then it has gone back to what it was before. Even the slider worked for the first day as well and isn't working any more.

    Any other suggestions?

    Here is the list of plugins that are currently installed and activated:

    Akismet Anti-Spam (without key)

    Contact Form 7

    Instagram Slider Widget

    Loginizer

    Penci Portfolio

    Penci Shortcodes

    Penci Slider

    Vafpress Post Formats UI

    Yoast SEO

    I am also running WordPress  4.8.1

    Any more help? I would like to be able to write and publish posts and pages.

    Thanks



  •  2,701
    PenciDesign replied

    Hi,


    Can you send me your admin url and admin account ( username and password ) - in a private reply. I will check it help you.


    Best Regards,

    PenciDesign

  •   Megan replied privately
  •   PenciDesign replied privately
  •   Megan replied privately
  •  2,701
    PenciDesign replied

    Hi,

    1/ This issues caused by you didn't check on Customize > Featured Slider Options > Enable Featured Slider


    2/ I see everything fine. Check this image


    And I think you should check documentation for this theme here to know how to config this theme. It's short and easy to understand.


    Best Regards,

    PenciDesign

  •   Megan replied privately
  •  2,701
    PenciDesign replied

    Hi,


    Here is what's I see on your site - check 2 images below:

    http://prntscr.com/gb9htm

    http://prntscr.com/gb9i2x


    Seem it's issues from the cache - Please clearly the cache ( Press Ctrl + F5 on the browser to clear the cache ) - If it still doesn't work, let's contact with your hosting provide and ask them about that.


    Best Regards,

    PenciDesign