All blog posts images suddenly aren't displayed anymore on mobile devices (tested iphone 7 and android). Instead there is an empty frame visible. How can I fix this?
Sorry, I will do this the next time! Ok I haven't re-activated all plug-ins, but after activating JETPACK plugin, the image issue on mobile devices is happening again.
Hi, I deactivated jetpack completely. Then the image issues was fixed. Until this morning. So I deactivated all plugins again. And activated them again step by step.The issue with the images (some images don't load in the frontend) still exists. I have no idea how to fix this. For example: https://misswalters.com/2017/09/11/mini-cinnamon-buns/#more-3564 on mobile and desktop. Tested browsers: chrome, safari and firefox
Can you send me your FTP account ( FTP account include: FTP host, FTP username, FTP password ) or your hosting account in a private reply? I will check it help you.
All blog posts images suddenly aren't displayed anymore on mobile devices (tested iphone 7 and android). Instead there is an empty frame visible. How can I fix this?
Thank you so much.
Hi,
Have you try deactivate all plugins and try again?
Best Regards,
PenciDesign
No. I deactivated all plugins and the images are visible now.
As a next step, I will activate each plugin and checkin which causes the image bug
Yeah, let's do that.
Please do like this in the future when you have something doesn't work before create a new ticket
Best Regards,
PenciDesign
Sorry, I will do this the next time! Ok I haven't re-activated all plug-ins, but after activating JETPACK plugin, the image issue on mobile devices is happening again.
Hi,
Let's try deactivate each feature from Jetpack and re-check it again.
Seem you're using a feature from Jetpack conflict with this theme.
Best Regards,
PenciDesign
I only have one jetpack plugin. When I activate the entire plugin the images bug occurs.
How do you mean "deactivating each feature"?
Hi,
Jetpack have a lot of features from itself.
You can check all features from Jetpack via settings of Jetpack.
Best Regards,
PenciDesign
Apparently the feature "Speed up images and photos" caused the issue.
Hi,
If so, let's deactivate this feature from Jetpack.
Best Regards,
PenciDesign
Hi, I deactivated jetpack completely. Then the image issues was fixed. Until this morning.
So I deactivated all plugins again. And activated them again step by step.The issue with the images (some images don't load in the frontend) still exists. I have no idea how to fix this.
For example: https://misswalters.com/2017/09/11/mini-cinnamon-buns/#more-3564 on mobile and desktop. Tested browsers: chrome, safari and firefox
Any ideas?
Thank you so much
Hi,
Can you send me your FTP account ( FTP account include: FTP host, FTP username, FTP password ) or your hosting account in a private reply? I will check it help you.
Best Regards,
PenciDesign
Hi there
So my image issue has come up again with my new blog post :-(
Link: https://misswalters.com/2017/09/18/vegan-cinnamon-cheesecake/#more-4050
Could you please let me know what to ask/write to my hosting provider?
Thank you
Hi,
You can ask them about that issues - let them know the issue when you upload the images.
Best Regards,
PenciDesign