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  Public Ticket #1328748
Penci Slider
Closed

Comments

  •  1
    mulinaro started the conversation
    October 9, 2017 at 1:35pm

    Hi there,

    I updated Soledad theme to latest version (4.0.3), so far so good. 

    However, I noticed just before that I am not able to publish the Penci Slider anymore. 

    When enabling the slider in Design > Customizer it's not showing up on frontend. 

    Do you guys know what I did wrong?

    Best, Daniel

  •  2,700
    PenciDesign replied
    October 10, 2017 at 2:56am

    Hi,

    Have you deactivate all plugins ( except plugins come from with this theme ) and try again?

    Best Regards,

    PenciDesign

  •  1
    mulinaro replied
    October 21, 2017 at 7:48am

    Hi guys, 

    yes, my developer deactivated all the plugins => didn't work. 

    He then checked the source code via inspector in his web browser => couldn't find an error/bug there.

    FYI: I published two slides in PENCI SLIDER, so there is stuff to be displayed. 

    Attached please find my settings in DESIGN > CUSTOMIZER > FEATURED SLIDER OPTIONS.

    What else can we do?

    Best regards,

    Dan

  •  2,700
    PenciDesign replied
    October 21, 2017 at 4:07pm

    Hi,

    I see you're using child theme Soledad.

    Have you updated all the files from parent theme for your child theme when you update this theme to latest version?

    Best Regards,

    PenciDesign

  •  1
    mulinaro replied
    November 13, 2017 at 3:11pm

    ...I talked to my web developer. 

    He said that wouldn't make any sense as the Child theme then is no more customised. 

    So, we might think about deleting the Penci Slider and just use an external plugin for the Slider..

  •  2,700
    PenciDesign replied
    November 14, 2017 at 3:55am

    Hi,

    Can you send me your admin url and admin account ( username and password ) - in a private reply? I will take it a look.

    Best Regards,

    PenciDesign