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  Public Ticket #1333373
Cannot enter customise menu
Closed

Comments

  •  1
    lastcalltogate started the conversation

    Hi,


    i have purchased Soledad theme. I installed it and enabled the plugins as described. However, when i press to customise the theme i get an error page. I have installed the TwentyFifteen theme in order to check it.
    My website link is http://www.lastcalltogate.com/wordpress/

    Could you please check it and provide me additional feedback?

    Hope to hear from you soon.

    Thank you in advance,

    Kind regards,



  •  1
    lastcalltogate replied

    The error that i get is the following:


    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Web Server at lastcalltogate.com

    Thanks




  •  2,701
    PenciDesign replied

    Hi,

    Thank you for purchased Soledad theme.

    Have you try deactivate all plugins ( except recommended plugins come from this theme ) and check it again?

    If it still doesn't work, let's increase the WordPress Memory Limit by do following this guide.

    Best Regards,

    PenciDesign

  •  1
    lastcalltogate replied

    Hi,

    thank you very much! It worked when i increased the memory limit.

    However, i have another issue. I have created a Portfolio like described here: https://www.youtube.com/watch?v=Y0E1TUorPnE&index=4&list=PL1PBMejQ2VTzaDTvAmzMZp1kLbAl1lqyJ

    But i want everybody to be able to leave a comment in my Portfolio. I have checked that in sections:

    Portfolio: Comment is ON

    Pages: Comment is ON

    and Appearance/Customise/Page Options the "Hide Comments" is not clicked (please see image attached).

    Moreover, in "Page Options" section, no option like ("Hide Share Buttons", "Hide Comments" or "Change Width") work.

    Could you please check it?

    Thank you in advance,

    Kind regards

  •  1
    lastcalltogate replied

    Just to clarify that i deactivated and activated the two plugins described in your YouTube video.

    Thank you!

  •  1
    lastcalltogate replied

    Hi,

    i found a solution. In the pages menu/Page Attributes/Template, i chose the Default template and now the comment section appears.

    However, concerning the Portfolio posts, i cannot get the Comment section visible.

    I enabled from Portfolio/Edit Project/Discussion/"Allow comments"

    I also enabled from the appearance/customise/portfolio options/"Enable Comment on Single Portfolio".

    Please see image attached.

    Despite all that, the comment section does not appear on a Portfolio page?

    Could you please send me additional feedback?

    Thank you in advance,

    Kind regards,

  •  2,701
    PenciDesign replied

    Hi,

    Please send me your admin url and admin account ( username and password ) in a private reply. I will take it a look.


    Best Regards,

    PenciDesign 

  •   lastcalltogate replied privately
  •  2,701
    PenciDesign replied

    Hi,

    I fixed it help you by update Penci Portfolio to latest version.

    Best Regards,

    PenciDesign

  •  1
    lastcalltogate replied

    Hi,

    thank you very much, it worked and i can see the comments in Portfolio area. The only option in Portfolio that does not work is the "Hide Featured Image on Single Portfolio". When it is clicked it continues to show the featured image.

    The main reason i contact you is about the Sidebar Widget. When i enable the "Main Sidebar" (i have even created a custom sidebar), i cannot make the caption "Title" to be visible. I have checked your templates and i have seen that it could be visible (please see image attached).

    Is there any option-menu that i should go to activate it? Can you please send me feedback?

    Hope to hear from you soon.

    Thank you in advance,

    Kind regards,

  •  2,701
    PenciDesign replied

    Hi,

    1/ About Portfolio Thumbnail, I just checked your site and go to Customize > Portfolio Options > and check to "Hide Featured Image on Single Portfolio" > and I see it still working fine.

    Seem it's issues from the cache, you can check it again.

    2/ This issue caused by you've made the widget heading title is white color & select style for your heading title is "Style 6 - Only Text" - So, only white color appears on your white background color. So, you can't see it.

    I just change it to "Style 5" ( via Customize > Options & Colors for Sidebar > Sidebar Widget Heading Style ) like you want and it's showing now.

    Best Regards,

    PenciDesign

  •  1
    lastcalltogate replied

    Hi,

    thank you very much for your support.

    i try to change “portfolio” permalink from

    for example:

    www.lastcalltogate.com/wordpress/portfolio/moscow-2 

    to (for example)

    www.lastcalltogate.com/wordpress/2016/06/20/moscow/ ?

    In the permalink options of Portfolio i only can change after the /Portfolio.

    Could you please send me additional feedback?

    Hope to hear from you soon.

    Thank you in advance,

    Kind regards,

  •  2,701
    PenciDesign replied

    Hi,

    Unfortunately, this theme doesn't support this feature.

    Best Regards,

    PenciDesign

  •  1
    lastcalltogate replied

    Hi,

    i created a "super" menu (Trips) but i believe they are not being shown as categorised.

    For example, in "ALL" tab, the "Jordan" "Moscow" & "Cambodia" appear with "All trips" category and only the "Tanzania" "Kenya" "Egypt" show the category "Africa".

    However if you go to Tab eg "Asia" you can find Cambodia with tag "Asia" and not "All trips" (i mean they are Categorised correctly).

    Is there any way to make in the "ALL" tab to NOT SHOW "All Trips" but the category like it works in "Africa" ?

    Thus, in "ALL" tab to be shown like this:

    "Jordan"-->"Middle East" and NOT "All Trips"

    "Tanzania"--> "Africa", this is correct

    "Moscow"-->"Europe" and NOT "All Trips"

    Please see images attatched.

    Hope to hear from you soon.

    Thank you in advance,

    Kind regards

  •  2,701
    PenciDesign replied

    Hi,

    If "All Trips" is parent category of all the categories below. You don't need to check "All Trips" category to category of your posts. You can un-check "All Trips" for your posts categories.

    Best Regards,

    PenciDesign