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  Public Ticket #1334959
Photos not loading
Closed

Comments

  • Jennifer started the conversation
    October 14, 2017 at 9:51pm

    After installing the latest update, my photos no longer show on the main page. How do I resolve this issue?

  •  2,700
    PenciDesign replied
    October 15, 2017 at 1:45pm

    Hi,

    If so, I'm sure you have a plugin caused this issue.

    Please deactivate all plugins and try it again.

    After it work, let's enable each plugin to check the plugin caused this issue.

    Best Regards,

    PenciDesign

  • Jennifer replied
    October 15, 2017 at 2:00pm

    Hi, thank you for your response. I deactivated all of my plugins and the photos still do not load on the main page.

  •  2,700
    PenciDesign replied
    October 15, 2017 at 2:14pm

    Hi,

    Can you send me your admin url and admin account ( username and password ) in a private reply? I will take it a look.

    Best Regards,

    PenciDesign

  •   Jennifer replied privately
  •  2,700
    PenciDesign replied
    October 15, 2017 at 2:36pm

    Hi,

    I see your site fine.

    Seem you didn't clearly the cache.

    Please press Ctrl + F5 and check it again.

    Best Regards,

    PenciDesign