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  Public Ticket #1349663
updating theme
Closed

Comments

  • laura started the conversation

    Hi,

    I have not updated my theme (since v3) because I can not update it. I get a message that it already exists. I select another theme, I delete the old version and upload the new one. But the child theme won't connect to my new updated version. 
    When I activate the new theme it looks like 100% different, my menu and logos and how I set up the pages is gone! 

    I don't dare to delete the child because then I will have to set up my whole site again and that took me a while! 

    I thought, the idea of the child theme is that you can keep the changes I made? What is the use if I have to modify everything by hand. There must be an easier way (or a way) to do this without loosing everything. 

    Or do I really have to take an hour or two to write everything on the 33 (!) menu items on the customiser and then modify them one by one. This seems like a lot of unnecessary work.

    Best,

    Laura

    ps. Some themes have an "update" button in wordpress...? Maybe that is an idea?

  •  2,700
    PenciDesign replied

    Hi,

    When you updated your theme, please activate again your child theme - not activate parent theme.

    Best Regards,

    PenciDesign

  • LauraAC replied

    Hi, 

    When the old version (v3) is deleted from wordpress and connect to the child, the site breaks down and frontend I get an error message.

    When v5 and old child is there, and child is selected, there is no working site.

    I upload v3 in wordpress and then it works, again, but don't think it is updated, just the old version works again.

    Best,

  •  2,700
    PenciDesign replied

    Hi,

    Please send me your admin url and admin account ( username and password ) - in a private reply. I will take it a look.

    Best Regards,

    PenciDesign

  •   laura replied privately
  •  2,700
    PenciDesign replied

    Hi,

    I updated your site to version 5 without any issue. Don't know why you can't do that.

    Note:

    From version 4+, our theme has supports Quick Text Translation via Customize > Quick Text Translation.

    So, you need to translation again your languages.

    You're using 2 languages on your site, so, you need use shortcode like we said here for Customize > Quick Text Translation

    Example:

    [pencilang en_US='Share' nl_NL='Delen' /]

    Best Regards,

    PenciDesign

  • laura replied

    Thank you for the help.

    Too bad I don't know what I did wrong, hopefully it will work next time.

    Thanks for the heads up about the translations.

    Best,

    Laura