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  Public Ticket #1409902
Demo data import stuck on "Importing customizer"
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Comments

  • Tiberiu started the conversation
    December 21, 2017 at 11:55am

    Hi,

    I'm trying to import the demo content for the "Video" variant and the process is stuck on "Importing customizer".

    Developer console shows an Internal Server Error (Failed to load resource: the server responded with a status of 500) on:

    /wp-admin/admin-ajax.php?action=penci_soledad_import&type=customizer&_wpnonce=8ae4021510

    Can you look into this please?

    Thanks,

  •  2,699
    PenciDesign replied
    December 21, 2017 at 11:56am

    Hi,

    Please send me your admin url and admin account ( username and password ) in a private reply. I will take it a look.

    Best Regards,

    PenciDesign

  •   Tiberiu replied privately
  •   PenciDesign replied privately
  • Tiberiu replied
    December 21, 2017 at 12:13pm

    Ok, your intervention seems to have helped, looks like all the demo content has been uploaded.

    Can you tell me what was the issue? It looked like a bad ajax request. Did you modify any of the theme's files?

    Thanks,

  •  2,699
    PenciDesign replied
    December 21, 2017 at 12:15pm

    Hi,

    I don't modify any of the theme's file.

    The ajax issues can caused by your internet or your hosting - I'm not sure about exactly issue.

    Now, I think you just need check documentation for Soledad theme here to know how to config this theme, It's short and easy to understand.

    Best Regards,

    PenciDesign

  • Tiberiu replied
    December 21, 2017 at 12:21pm

    Alright, thanks for the help!

    Cheers,