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  Public Ticket #1431379
pencilang does not work
Closed

Comments

  •  1
    pbourelly started the conversation
    January 14, 2018 at 2:50pm

    If I set pencilang for example like this: 

    [pencilang en_US='View All' es_ES=’Ver Todo’ it_IT ='Guarda Tutto’ /]

    it does not work. 

    This is true for all translations. 

  •  2,700
    PenciDesign replied
    January 14, 2018 at 5:16pm

    Hi,

    Please try:

    1/ Use correct pencilang shortcode. Check this image for more, please try use:

    [pencilang en_US='View All' es_ES='Ver Todo' it_IT ='Guarda Tutto' /]

    2/ If 1/ doesn't work, please make sure you installed plugin Penci Shortcode latest version.

    You can update this plugin by delete old plugin via admin page > Plugins > All plugins

    After that, install the latest version via Appearance > Install Plugins

    Best Regards,

    PenciDesign

  •  1
    pbourelly replied
    January 14, 2018 at 9:39pm

    Hi,

    I think I have the latest version since I purchased the product just before the end of december 2017. 

    If I disinstall the plugin pensidesign, do I lose the work I have done so far?

    If not, how can I get the updated plugin?

  •  2,700
    PenciDesign replied
    January 15, 2018 at 2:34am

    Hi,

    To update Penci Shortcodes plugin, please go to admin page > Plugins > All Plugins > delete plugin Penci Shortcodes.

    After that, go to Appearance > Install Plugins > re-install this plugin.

    This process doesn't affect anything on your site.

    If it still doesn't work, please send me your admin url and admin account ( username and password ) - In a private reply. I will take it a look help you.

    Best Regards,

    PenciDesign

  •   pbourelly replied privately
  •  2,700
    PenciDesign replied
    January 15, 2018 at 1:34pm

    Hi,

    Is it doesn't work? If so, please send me your admin url and admin account ( username and password ) in a private reply. I will check it help you faster.

    Best Regards,

    PenciDesign

  •   pbourelly replied privately
  •   PenciDesign replied privately
  •   pbourelly replied privately
  •   PenciDesign replied privately
  •   pbourelly replied privately
  •   PenciDesign replied privately
  •   pbourelly replied privately
  •   PenciDesign replied privately
  •   pbourelly replied privately
  •  2,700
    PenciDesign replied
    January 17, 2018 at 2:11am

    Hi,

    I fixed it help you.

    This issue caused by you're using wrong character like I said in my previous comment - BUT you don't follow to check it - as I said before:

    1/ Use correct pencilang shortcode. Check this image for more, please try use:

    [pencilang en_US='View All' es_ES='Ver Todo' it_IT ='Guarda Tutto' /]

    Please note: Character    ’   and    '     is different.


    Best Regards,

    PenciDesign