Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #1502898
instagram widget
Closed

Comments

  • ccannes started the conversation

    Hello, my instagram widget is suddenly not working. Was displaying perfectly fine yesterday. Can you please help? 

    Also, how do I centre the main menu? It is aligned to the left which looks bad. 


    Thanks,

    Christina

  •  2,700
    PenciDesign replied

    Hi,

    This issue caused by Instagram has changed the API - That make all the images return wrong data.

    We've fixed it and updated the files to themeforest. You can download latest version of plugin Instagram Slider Widget here 

    When you downloaded the plugin, just need go to Plugins > All Plugins > Delete old Instagram Slider Widget plugin and re-upload latest version of plugin and this issue will gone.

    Best Regards,

    PenciDesign

  • YoudidDesign replied

    hello,

    i updated the instagram slider widget with the new version 1.4 but still have the problem: No images Found.
    I tried a different hashtag, but still the same.

  •  2,700
    PenciDesign replied

    Hi @YoudidDesign,

    Please create a new ticket with your admin url and admin account ( username and password ). We will check it help you.


    Best Regards,

    PenciDesign

  • YoudidDesign replied

    The problem appears in the Footer Section https://youdid.blog


    i cant open a new ticket. seems my support licence expired.

    i dont like to post my admin password.

    So it seems i have to wait on plubic tickets for a solution.

    Greetings from Germany
    Judith


  •  2,700
    PenciDesign replied

    Hi,

    That's not issues from our theme - this issue caused by your config is wrong because a lot of customer still use it fine. That's why you need send us your admin url and admin account ( in a private reply  ) - to I can help you.

    If your support is expired, please re-new the supports to make sure we don't violate the Envato Support Policy. Hope you can understand this is the terms of Envato Market and we can't violate it


    Best Regards,

    PenciDesign

  • eviszlafkai replied

    I have same problem: updated the instagram slider widget with the new version (linked) but same the problem: No images Found.

  •  2,700
    PenciDesign replied

    Hi @eviszlafkai,

    Please create a new private ticket and give us your admin url and admin account ( username and password  ).  We will take it a look help you.


    Best Regards,

    PenciDesign