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  Public Ticket #1506483
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  • Kris started the conversation
    March 16, 2018 at 11:55am

    Whenever a page is loaded on the site it briefly loads an overlay on the left, which then sweeps off the screen. How can I stop this from happening?

    I can't find any options that would change this and I've tried updating the theme but this has not been successful. Thank you.

  •  2,700
    PenciDesign replied
    March 16, 2018 at 3:22pm

    Hi,

    Have you try deactivate all plugins and try it again? Seem you have a plugin caused this issue. After it work, let's enable each plugin to check what's plugin caused this issue.


    Best Regards,

    PenciDesign

  • Kris replied
    March 17, 2018 at 9:39pm

    I've tried renaming the plugin folder and deactivating the plugins but still no luck.

    Not sure what could be causing it?

  •  2,700
    PenciDesign replied
    March 18, 2018 at 3:20pm

    Hi,

    Please send me your admin url and admin account ( username and password  ) - in a private reply. I will take it a look on this.


    Best Regards,

    PenciDesign

  •   Kris replied privately
  •  2,700
    PenciDesign replied
    March 19, 2018 at 10:08am

    Hi,

    I fixed it help you. This issue caused by your config, you did checked here - I just removed it and it working fine now.


    Best Regards,

    PenciDesign