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  Public Ticket #1512160
Poll error
Closed

Comments

  •  1
    Mannenmedia started the conversation

    Hi team!

    The poll is suddenly giving some error, see attachment.


    Failed To Verify Referrer

    I did not change anything with the poll, this is since this morning. What to do?

  •  2,700
    PenciDesign replied

    Hi,

    This issues doesn't related with our theme. You should ask the provider affiliate about this.


    Best Regards,

    PenciDesign

  •  1
    Mannenmedia replied

    Hi Penci, 

    this whole day has been weird...  The poll gave the error; Failed To Verify Referrer , the reactionform doesnt work anymore (it keeps loading and doesnt continue), the articles are visible on the frontpage 10 minutes after posting, the site is slower then yesterday (while I have not changed anything since yesterday evening, it started this morning). When I try my newsletter subscribing and press submit, it just randomly goes to a webpage.


    And when I want to go to Customize, the page stays white, then loads the login menu and errors (see attachment).

    I asked the One.com provider about this and they have no issues. They asked me to Scan the plugins with P3, but nothing noticeable. 

    What is going on? :S  #help

  •  2,700
    PenciDesign replied

    Hi,

    If so, seem you have a plugin caused this issue.

    Please try deactivate all plugins and try it again, after it work, let's enable each plugin to check what's plugin caused this issue.


    Best Regards,

    PenciDesign

  •  1
    Mannenmedia replied

    But this seems to be with all forms of the Soledad Theme, the newsletter, the reactions and the poll. They all don't feel like loading or responding at all.

  •  2,700
    PenciDesign replied

    Hi,

    Can you show me a link for this issue?


    Best Regards,

    PenciDesign

  •  1
    Mannenmedia replied

    Try to drop a reaction here: https://www.dailybase.nl/fun/awesome-2/volkslied-people-wilhelmus/

    And try in the footer to subscribe to the newsletter.

    Thanks for all the effort!

  •  2,700
    PenciDesign replied

    Hi,

    You're using MailChimp came from our theme - If you're using another mailetter before, please go to Appearance > Widgets > on "Footer Columns 1" > remove MailChimp widget there and replace with your mailletter widget.


    Best Regards,

    PenciDesign

  •  1
    Mannenmedia replied

    Did that, but the site doesn't refresh as normal. It takes about 10 minutes per edit. (it's already deleted, but it just hangs there for another 10 min, is'nt this a sign of something else?)

    And did you test the reaction form?

  •  2,700
    PenciDesign replied

    Hi,

    The form will reaction like so because you didn't config mailchimp.

    Please config it or replace with your mailletter before like I said.


    Best Regards,

    PenciDesign

  •  1
    Mannenmedia replied

    The Mailchimp form (and the poll/reactions) worked great for 4 days. Allot of cool feedback on the new theme, it has been great untill this morning.
    I have deleted it for now to see what will happen.

    Do you have any clue why all the forms and reactions and the other problems are happening?

  •  2,700
    PenciDesign replied

    Hi,

    Strange, because we don't make any changes on this theme, and I see it still can work fine for all other customers. As you can see it work fine to this morning, so I think you did something to make it doesn't work. Please remember what you did before to make it doesn't work. This is strange for me. Also, I didn't see any reaction form there:  http://prntscr.com/iudeeo


    Best Regards,

    PenciDesign