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  Public Ticket #1516561
Instagram Widget no longer working
Closed

Comments

  • Barbara started the conversation
    March 24, 2018 at 3:18pm

    Hi.  The instagram widget was working fine on my site TodaysChristianLife.com.  Now no images are displaying.  It says:

    "JOIN ME ON INSTAGRAM

    No images found! 
    Try some other hashtag or username"

    Please advise.  Thank you!

  •  2,700
    PenciDesign replied
    March 25, 2018 at 3:26am

    Hi,

    Please check this guide to know how to solved this issue:

    https://pencidesign.ticksy.com/ticket/1502898/

    If it doesn't work, let's send me your admin url and admin account. I will take it a look on this help you.

    Best Regards,

    PenciDesign

  • Barbara replied
    April 11, 2018 at 9:20pm

    Hi. I was able to do that but the images aren't sliding.  There are just 4 stationary images at the bottom of my page.

    Thanks,

    Barbara

    http://todayschristianlife.com/


  •  2,700
    PenciDesign replied
    April 12, 2018 at 4:24am

    Hi,

    Please go to Appearance > Widgets > edit "Instagram Slider Widget" > fill number images to display is 8 and columns is 8 for example.


    Best Regards,

    PenciDesign

  • Barbara replied
    May 4, 2018 at 9:59pm

    Hi.  Thanks I did that.  It looks better but the images still don't move.  I have changed my URL.  It is now http://newagetochristian.com/

    Thanks,

    Barbara

  •  2,700
    PenciDesign replied
    May 5, 2018 at 2:34am

    Hi,

    As you can see on our demo - on Footer Instagram, no any image move. This theme doesn't support this feature on Footer Instagram.


    Best Regards,

    PenciDesign

  • Barbara replied
    May 7, 2018 at 6:49pm

    My mistake.  When I saw slider I assumed that they did.  Looks nice now with the 8 images.  So thanks for your help!

    I did have one more question.  When my support period is over, will I still be notified if a widget is no longer compatible as happened with this one?

  •  2,700
    PenciDesign replied
    May 8, 2018 at 2:09am

    Hi,

    Yeah, with all the issues like this, we always give the updates for this. Just need make sure you're running with the latest version of themes & plugins.


    Best Regards,

    PenciDesign