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  Public Ticket #1525305
The is not working!
Closed

Comments

  • saras-testwelt started the conversation
    April 1, 2018 at 3:18pm

    Hello I'm really angry,

    I just paid a lot o money for this theme and it's just not working. I took the .zip folder and uploaded it to my wordpress just as usual.

    But then it told me the following:

    "Entpacken des Pakets …

    Das Theme wird installiert …

    Das Paket konnte nicht installiert werden. Dem Theme fehlt das Stylesheet style.css.

    Theme-Installation fehlgeschlagen."


    I'm translating this for you!

    "Unzip the folder...

    The Theme is getting installed...

    The package couldn't be installed. The Stylesheet style.css is missing.

    Theme couldn't be installed"


    You said it is a 100 % compatible with everything and it is the best Theme. But it is useless. I wan't my money back. I didn't even get what I paid for. Luckily I paid with PayPal!


  •  2,699
    PenciDesign replied
    April 1, 2018 at 3:20pm

    Hi,

    Your install is wrong. You need to extract download package and use soledad.zip file for your install.

    You can check more about this here

    Best Regards,

    PenciDesign

  • saras-testwelt replied
    April 1, 2018 at 3:58pm

    Thanks it worked an I installed it, but now all my Pictures are gone. The Post-Pictures don't show up at my Page.

    http://fraeulein-technik.de

  •  2,699
    PenciDesign replied
    April 1, 2018 at 4:02pm

    Hi,

    This issue caused by you did enable lazyload images from Jetpack plugin - Let's disable it. This theme has this feature from itself, so you don't need to use this feature.

    Best Regards,

    PenciDesign