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  Public Ticket #1527219
json_parse_error
Closed

Comments

  • conmochila started the conversation
    April 3, 2018 at 11:35am

    Hi. I'm trying to change a image in the header with Customize and, when I save, allways get: json_parse_error

  •  2,700
    PenciDesign replied
    April 3, 2018 at 4:42pm

    Hi,

    Seem you have a plugin caused this issue. Please try deactivate all plugins and check it again.

    After it work, let's enable each plugin to check what's plugin caused this issue.


    Best Regards,

    PenciDesign

  • conmochila replied
    April 3, 2018 at 6:18pm

    I did it; no plugins activated. And it still doesn't work.

  •  2,700
    PenciDesign replied
    April 4, 2018 at 2:16am

    Hi,

    Please send me:

    - Your admin url

    - Your admin account ( username and password  )

    - Your FTP account ( include: FTP host, FTP username, FTP password  ) - if you don't know this account, let's ask your hosting provider.

    And I will take it a look help you


    Best Regards,

    PenciDesign

  •   conmochila replied privately
  •   PenciDesign replied privately
  •   conmochila replied privately
  •   PenciDesign replied privately
  •   conmochila replied privately
  •   conmochila replied privately
  •  2,700
    PenciDesign replied
    April 4, 2018 at 9:29am

    Hi,

    This issue caused by you have an existing draft saved. You can see the issues like you here

    And the comment from Weston Ruter (@westonruter) fixed it - I also fixed on your site by use this way.

    Check this image


    Best Regards,

    PenciDesign

  • conmochila replied
    April 4, 2018 at 9:34am

    Thank you very much!!