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  Public Ticket #1559823
Demo Data - BitcoinNews
Closed

Comments

  • hmontilla started the conversation
    May 1, 2018 at 2:04am

    Hello PenDesign,

    Very happy with the theme and the work you guys do but I'm having some issues with my theme.

    I installed the theme with no issue whatsoever, then I proceed to install the plugins, I'm not completely sure but I think I saw 12 plugins counting in the installation but only have 11 installed. I'm going to attach some images along with the following list of issues.

    1. The main carousel at the top of the page is not working

    2. There is a space in the "Block Chain News" section that is not suppose to be there. (SOLVED)

    3. The footer has 4 column activated but only shows 3. Featured News is not there.

    4. When I try to go the Plug-in section, shows me an error telling me that I'm not allowed to access that page.

    I try to solve or figure out what was happening before open the ticket but I can't find anything to solve this issues.

    Thanks in advanced.

  •  2,699
    PenciDesign replied
    May 1, 2018 at 4:41pm

    Hi,

    Thank you for loving our theme and your great words.

    Please send me your admin url and admin account ( username and password  ). I will take it a look help you.


    Best Regards,

    PenciDesign

  •   hmontilla replied privately
  •  2,699
    PenciDesign replied
    May 1, 2018 at 5:13pm

    Hi,


    I can't login to your admin by use the info you sent me.
    Please check it careful again and send it for me.


    Best Regards,
    PenciDesign

  •   hmontilla replied privately
  •  2,699
    PenciDesign replied
    May 2, 2018 at 3:30am

    Hi,

    1/ Because your config is wrong. I tried and it working fine.

    2/ Ok.

    3/ I fixed it help you. It's a widget from Appearance > Widgets > "Footer Column #1", "Footer Column #2", "Footer Column #3", "Footer Column #4"

    4/ I see it still display fine: http://prntscr.com/jclweo


    Best Regards,

    PenciDesign

  • hmontilla replied
    May 2, 2018 at 1:01pm

    Thank you very much. Excellent product and excellent support.