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  Public Ticket #1566694
Featured image/menu
Closed

Comments

  • alal9497 started the conversation
    May 7, 2018 at 3:07pm

    Hello, 

    For some reason featured image is not loading properly on iPad and mobile.

    Also the menu cannot be clicked on In the post.

    Please let me know how can I fix it. 

    thank you.

  •  2,699
    PenciDesign replied
    May 7, 2018 at 3:14pm

    Hi,

    I still can see your images loading fine on tablet & mobile. Please check your site on anonymous browser to get correct results.


    Best Regards,

    PenciDesign

  • alal9497 replied
    May 7, 2018 at 3:53pm

    Yes, the images are loading OK, but featured image.

    The image that is on the top right under the header.

    I just tested it on a different browser and I get the same results.

    You can see it on the attachment that I sent.

  •  2,699
    PenciDesign replied
    May 7, 2018 at 3:57pm

    Hi,

    Please try go to Customize > General Options > and un-check on "Enable Retina" > after that, check it again.

    This theme supports retina from itself, so you don't need to use that option anymore - that option will removed soon.

    Best Regards,

    PenciDesign

  • alal9497 replied
    May 7, 2018 at 5:40pm

    I followed your direction, and still have that problem.


  •  2,699
    PenciDesign replied
    May 7, 2018 at 5:56pm

    Hmm, strange. Ok, if so, please go to Customize > Single Options > and check to "Disable Lazy Load Images on Single Posts" and try it again.


    Best Regards,

    PenciDesign

  • alal9497 replied
    May 8, 2018 at 1:30am

    thank you.

    That did it.