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  Public Ticket #1589841
Page Builder does not work anymore
Closed

Comments

  • emmazilke started the conversation
    May 28, 2018 at 6:21am

    Hello,

    I want to edit a page with the page builder. When I click on it, nothing happens and I am not able to edit the page. Do you know why? Thank you for your help.

    Kind regards


  •  2,700
    PenciDesign replied
    May 28, 2018 at 7:10am

    Hi,

    Please send me: 

    - Your admin url 

    - Your admin account ( username and password ) 

    - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account. 

    In a private reply.

    I will take it a look help you. 


    Best Regards,

    PenciDesign

  •   emmazilke replied privately
  •  2,700
    PenciDesign replied
    May 29, 2018 at 3:49pm

    Hi,

    I see you're using 2 plugins for page builder. One is "WPBakery Page Builder" one is "Beaver Builder Plugin" - Let's deactivate one and use one.


    Best Regards,

    PenciDesign

  • emmazilke replied
    May 29, 2018 at 9:34pm

    I deactivated the "WPBakery Page Builder" Plugin but it is still not working.

  •  2,700
    PenciDesign replied
    May 30, 2018 at 3:22am

    Hi,

    I just checked it again and I see that issue doesn't related with our theme.

    Even I activate a default theme from Wordpress ( Twenty Seventeen ) - It still doesn't work.

    So, please check again your plugins. ( Deactivate all plugins: except "Beaver Builder Plugin" and plugins come with our theme ) and try it again.

    If it work, let's enable each plugin to check what's plugin caused this issue.

    If it doesn't work, let's ask author of this plugin about that issue.


    Best Regards,

    PenciDesign

  • emmazilke replied
    May 30, 2018 at 4:20am

    Hi,

    I did what you said but it still does not work :/ What author about what plugin should I ask?

    Thank you. 

  •  2,700
    PenciDesign replied
    May 30, 2018 at 4:21am

    Hi,

    You just need to ask the author why it doesn't work on your site - even you tried with default theme from Wordpress


    Best Regards,

    PenciDesign