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  Public Ticket #1593157
Weather widget
Closed

Comments

  • caparros07 started the conversation
    May 30, 2018 at 3:36pm

    Hi! I´m trying to add my city from customizer and tyed too from widgets area, but i have a problem, because allways gets a wrong city.

    I have two images to see the issue.


    Note that the only city i can load is El Aguilar, that is the wrong one

  •  2,699
    PenciDesign replied
    May 30, 2018 at 4:32pm

    Hi,

    Please send me:

    - Your admin url

    - Your admin account ( username and password  )

    - Where do you want to get weather?


    Best Regards,

    PenciDesign

  •   caparros07 replied privately
  •  2,699
    PenciDesign replied
    May 31, 2018 at 9:38am

    Hi,

    Please tell me  "Where do you want to get weather?" to I can check it.


    Best Regards,

    PenciDesign

  • caparros07 replied
    May 31, 2018 at 9:42am

    Firstly at top bar

  •  2,699
    PenciDesign replied
    May 31, 2018 at 9:48am

    Hi,

    I mean "where location you want to get weather" - I mean address. 


    Best Regards,

    PenciDesign

  • caparros07 replied
    May 31, 2018 at 9:57am

    Rio Grande ,AR 


    sorry i though i was very clear in images

  •  2,699
    PenciDesign replied
    May 31, 2018 at 10:04am

    Hi,

    I can't access to your site:

    http://prntscr.com/joygou

    I got 403 Forbidden issues when access to your site.

    Also, as I checked on our server, when I fill the localtion is "Rio Grande, AR" - I got it displayed fine like this

    So, please check it again


    Best Regards,

    PenciDesign

  • caparros07 replied
    May 31, 2018 at 10:44am

    The temperature is wrong, is showing the weather of El Aguilar, AR but shows the name Rio Grande. Is an error in the database, they already told me in support of https://openweathermap.desk.com

    So my question is:

    I´ve found the real Rio Grande city, you can see it in this link https://openweathermap.org/find?q=+El+Aguilar%2C+AR

    Check the temperature. Is another!! BUT I CAN´T CALL IT FROM YOUR THEME because their name in results is the same, even being different way of searching.


    You know what i mean?

  •  2,699
    PenciDesign replied
    May 31, 2018 at 10:52am

    Hi,

    Ah, I understand it now. Have you updated the theme to latest version ( version 4.0 )?

    We've fixed this issues in version 4.0.

    If you didn't updated the theme, please go to Appearance > Themes > and click to "Update Now"

    After updated the theme, go to Appearance > Install Plugins > and update all plugins you're using.

    When you done, clearly the cache and check it again


    Best Regards,

    PenciDesign

  • caparros07 replied
    May 31, 2018 at 11:22am

    I have everything updated, it seems like is not the problem. Actually what i need is if i could be able to set the city by the url or code, in this case it would be https://openweathermap.org/city/3838854 or just 3838854


    Let´s resume

    IF I SEARCH TYPING            I SEE IN RESULTS          WHEN CLICk THE CITY IN RESULTS          

    Río Grande , AR                     Río Grande, AR              Goes to Río Grande https://openweathermap.org/city/3838854

    Río grande, AR                       Río Grande, AR             Two results, none goes to the right city when click, it shows others

    Note that in searching, the only thing i change is a blank character

  •  2,699
    PenciDesign replied
    May 31, 2018 at 4:03pm

    Hi,

    We've used the information from https://openweathermap.org/ returns. So, really we don't know how to find the exactly your adress there.

    Maybe we need report this issues with https://openweathermap.org/ and wait them fixed that

    We will report this issue with the weather site now.


    Best Regards,

    PenciDesign

  • caparros07 replied
    May 31, 2018 at 4:11pm

    Ok Thanks. They have serial database´s issues reported and they allways answer that they are working on that. I thought you could do something to integrate it by the unique code an the end of he URL.. because city codes are repeated

  •  2,699
    PenciDesign replied
    May 31, 2018 at 4:17pm

    Hi,

    Yeah, we're contacting with them for this issue. But, that site provided the API, so we still need to wait they fixed it to get correct data results.

    Best Regards,

    PenciDesign

  • caparros07 replied
    June 7, 2018 at 9:47pm

    Ok thank you very much, i´m reporting the issue too.


    Best regards