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  Public Ticket #1604917
Facebook Count not working
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  • tomelk31 started the conversation

    The Facebook count is not working even though the link is: 

    Please see the link to my website: https://www.chatchelsea.com

  •  2,699
    PenciDesign replied

    Hi,

    1/ By the latest update from Facebook, you need to fill app ID & access token. So, please make sure you're using latest version of PenNews. ( ver 4.1  ). If not, you can go to Appearance > Themes > click to "Update Now". When you done, go to Appearance > Install Plugins > and update all plugins come with the theme then you're using. 

    2/ Here is message from Facebook API:

    "message": "(#10) To use 'Page Public Content Access',
    your use of this endpoint must be reviewed and approved by Facebook.
    To submit this 'Page Public Content Access' feature for review please read our documentation 
    on reviewable features: https://developers.facebook.com/docs/apps/review.",

    Please submit 'Page Public Content Access' feature on your facebook app for facebook can review it.

    You can find more about this via https://developers.facebook.com/docs/apps/review

    That's why we can't get data facebook helps our customers because facebook has change the policy and need the apps for use need to validate feature 'Page Public Content Access'.


    3/ Another way:

    I accessed the following link to obtain the correct access token:

    https://developers.facebook.com/tools/explorer

    After selecting "Get Token" and logging into your Facebook account, you will able to select your FB page from the dropbox. The correct access token was then populated automatically which is different from the one I obtained from here: https://smashballoon.com/custom-facebook-feed/access-token/. Use that new access token to add to your widget and page in Wordpress and it will work.


    Best Regards,

    PenciDesign