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  Public Ticket #1605005
Instagram widget issue
Closed

Comments

  • aosuchukwu started the conversation

    Hello,

    I have tried to customise the Instagram setup on the homepage to pull from my Instagram account (@plantfoodfederation). However, it gives me an error: \

    No images found! 
    Try some other hashtag or username

    It works when I use the  hashtag plantfoodfederation. However, this also pulls images onto my website from people who have used my hashtag. How can this be fixed? See attached.

  •  2,699
    PenciDesign replied

    Hi,

    I think you've fixed it for yourself because I see everything fine on your site.


    Best Regards,

    PenciDesign

  • aosuchukwu replied

    Hello. It has not been fixed. A person who used my hashtag to post, that person's photo now shows up in the feed on my website, which I do not want. I only want to pull from my IG account @plantfoodfederation, however, when I set this up under the Customise tab, it returns blank with an error "No images found! Try some other hashtag or username"

    I really want to avoid random images being pulled onto my website. How can this be fixed?

  •  2,699
    PenciDesign replied

    Hi,

    Please send me your admin url and admin account ( username and password  ). I will take it a look help you.


    Best Regards,

    PenciDesign

  •   aosuchukwu replied privately
  •   PenciDesign replied privately
  • aosuchukwu replied

    Great. Thank you! Will I get future notifications about updates? Just so I can be sure to apply them.

    By the way, your responsiveness is admirable. My best theme purchase experience ever! And I've been purchasing themes for years. Again. Thank you!

  •   PenciDesign replied privately