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  Public Ticket #1606527
500 Internal Server Error
Closed

Comments

  • JSteiner0104 started the conversation
    June 12, 2018 at 5:47am

    Hello, 

    I have uploaded and activated Soledad.zip and installed and activated all the required plugins but when I try to customize the theme I get the 500 internal server error. 

    Can you please help me troubleshoot this issue?


    Thank you, 


    Jackie 

  • JSteiner0104 replied
    June 12, 2018 at 5:48am

    I am also having some errors when trying to Regen my images. Not sure if this is causing the problem. 

  •  2,700
    PenciDesign replied
    June 12, 2018 at 7:51am

    Hi,

    Please send me: 

    - Your admin url 

    - Your admin account ( username and password ) 

    - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account. 

    In a private reply.

    I will check it help you. 


    Best Regards,

    PenciDesign

  •   JSteiner0104 replied privately
  •  2,700
    PenciDesign replied
    June 18, 2018 at 8:29am

    Hi,

    Please check your admin account again. I can't login to your admin by use the information you sent me.


    Best Regards,

    PenciDesign

  •   JSteiner0104 replied privately
  •  2,700
    PenciDesign replied
    June 18, 2018 at 8:58am

    Hi,

    I tried everything and still can't login to your admin.

    I think you can create a new administrator for me and send it again for me.

    http://prntscr.com/jw7d6l


    Best Regards,

    PenciDesign

  •   JSteiner0104 replied privately
  •   PenciDesign replied privately
  •   JSteiner0104 replied privately
  •   PenciDesign replied privately