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  Public Ticket #1607077
Page slider question
Closed

Comments

  • Alec Ven started the conversation

    Hi there,

    First of all we love this theme and are very satisfied with it ;)

    But i do have a question with the single post slider.

    The slider image moves and disappears when it transitions to the next image. 

    I have tried everything from resizing the image and playing with settings but it keeps doing that.

    Exept when all images are loaded. Then it works fine. What can i do to fix this problem?

  •  2,700
    PenciDesign replied

    Hi,

    Thank you for loving our theme and your great words about it.

    To fixed it, you can go to Customize > General Options > and check to "Disable Lazy Load Images on Single Posts"


    Best Regards,

    PenciDesign

  •  4
    Barbara replied

    Hi, 

    I disabled it also on the homepage because there the images didn't load and it indeed it is a lot beter now but i tested it on a few browsers and the problem still recurs in a few posts. 

    Is there another setting that can cause this?

  •  2,700
    PenciDesign replied

    Hi,

    Please send me your admin url and admin account ( username and password  ) - in a private reply. I will take it a look help you.


    Best Regards,

    PenciDesign

  •  4
    Barbara replied

    thank you

  •   PenciDesign replied privately
  •  4
    Barbara replied

    thank you! :)

  • Alec Ven replied

    Hi, 

    We still have a major problem with the image slider. The problem before (Lazy load images) is changed in a new problem. Now the images won't load into the slider. You see a thin line with the two arrows for left and right.. if you pres one of the arrows then the images will load into the slider but if you don't the thin line will stay that way. and the slider will not work on the pages. How can we fix this problem? Many of our visitors are leaving our website now it is a disaster :(

    See screenshots with the problem of the slider. 


    please advise as soon as possible 


    kind regards



  •  2,700
    PenciDesign replied

    Hi,

    Have you disable lazyload images via go to Customize > General Options > and check to "Disable Lazy Load Images on Single Posts"?

    If it still doesn't work, please send me your admin url and admin account. I will take it a look.


    Best Regards,

    PenciDesign

  • Alec Ven replied

    Yes we disabled the fuction becasuse lazy load produced a problem before by colapsing the images in the slider each time you press left or right. This made the text jump up and down each time the image changed to another one. 


    Lazy load was already a problem so we had to disable that with this new problem as result 

  •   PenciDesign replied privately
  •   Alec Ven replied privately
  •  2,700
    PenciDesign replied

    Hi,

    I've fixed it help you. You can take it a look on your site.


    Best Regards,

    PenciDesign

  • Alec Ven replied

    Hi YESSSS it seems to be solved! thank you soooo much. :) What was the problem? Did we do something wrong?

  •   PenciDesign replied privately