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  Public Ticket #1641691
using WPbakery to edit home page
Closed

Comments

  • luciazw started the conversation
    July 14, 2018 at 7:50am

    I tried to use WPbakery to edit my home page but it's not launching at all. Stays on this static blank page. Please see attached. 

  •   PenciDesign replied privately
  • luciazw replied
    July 15, 2018 at 6:12am

    Hi Penci,

    I clicked to edit but the WPbakery edit options didn't show up. See attached. Should I reach out to my hosting company for this as well? 

  •  2,699
    PenciDesign replied
    July 15, 2018 at 6:18am

    Hi,

    Please send me:

    - Your admin url

    - Your admin account ( username and password  )

    - Your FTP account ( include FTP host, FTP username, FTP password ) or your hosting account.

    in a private reply. I will take it a look help you.


    Best Regards,

    PenciDesign

  • luciazw replied
    July 15, 2018 at 6:21am

    Hi Penci,

    Is there anything I can do to investigate without sharing my logins?

    Thanks,

  •  2,699
    PenciDesign replied
    July 15, 2018 at 6:53am

    Hi,

    I can't check anything if I don't know that information. And we don't do anything bad for our customers. So, don't worry about this.


    Best Regards,

    PenciDesign

  • luciazw replied
    July 15, 2018 at 6:57am

    I sent you the login info in a separate private ticket, let me know if you see it.

  •  2,699
    PenciDesign replied
    July 15, 2018 at 10:14am

    Hi,

    I don't see that. Also, you don't need to do that, you just need reply here and enable private on the bottom right.


    Best Regards,

    PenciDesign

  •   luciazw replied privately
  •  2,699
    PenciDesign replied
    July 15, 2018 at 10:24am

    Hi,


    I fixed it help you by add more this code to at the end of htacess file:

    <IfModule mod_security.c>
    SecFilterRemove 000267
</IfModule>
SubstituteMaxLineLength 100m

    Seem your hosting limited value SubstituteMaxLineLength - I just increase it and it's working fine now.

    http://prntscr.com/k6n4z3

    Best Regards,

    PenciDesign

  • luciazw replied
    July 15, 2018 at 12:13pm

    Thanks! I'll give it a try now.

  • luciazw replied
    July 15, 2018 at 12:24pm

    It works now, and the top slideshow is suddenly showing. Very weird why it was't before. 

    Anyways thank you!