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  Public Ticket #1651761
Customizer
Closed

Comments

  • Benjamin started the conversation
    July 23, 2018 at 6:33pm

    Hello,

    hope you can help me... I can't see the the preview (desktop, tablet and phone) if I'm at the the customizer from the theme Soledad. It shows me only an white screen. Second question, do you also have an german support?

    King regards
    Benni

  •  2,700
    PenciDesign replied
    July 24, 2018 at 2:32am

    Hi,

    1/ Please try deactivate all plugins and try it again. If it work, you can enable each plugin to check what's plugin caused this issue.

    If it still doesn't work, please increase your memory limit on your hosting by do following this guide

    2/ Unfortunately, we provide supports for English only

    Best Regards,

    PenciDesign