Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #1653077
Penci Recipe
Closed

Comments

  • sharad247 started the conversation

    Moment i  try  using  it on my post  , and try to update it or publish my post it give me 

    "

    Service Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

    , the whole website gone down , when i de activate  it , then it fine  my website is ok , i tried to unstall it and install it again ., but the problem remains the same it keeps on giving me this problem


    Why is 

    Penci Recipe plugin giving me issues on my website , how do i fix this plz . I want to use this plugin for my recipes .



  •  2,700
    PenciDesign replied

    Hi,

    Please send me: 

    - Your admin url 

    - Your admin account ( username and password ) 

    - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account.

    In a private reply. I will check it help you. 


    Best Regards,

    PenciDesign

  •   sharad247 replied privately
  •   PenciDesign replied privately
  •   sharad247 replied privately
  •  2,700
    PenciDesign replied

    Hi,

    I still can't login to your FTP account by use FileZilla.


    Best Regards,

    PenciDesign

  •   sharad247 replied privately
  •  2,700
    PenciDesign replied

    Hi,

    I found the issues.

    This issue caused by you've putted the [penci_recipe] shortcode to Penci Recipe Ingredients - check this image

    Please use [penci_recipe] shortcode inside your editor only.


    Best Regards,

    PenciDesign

  •   sharad247 replied privately
  •  2,700
    PenciDesign replied

    Hi,

    1/ I still can access to your site without any issues. Also, the issues about error 502 come from your server - not from the theme. We have a lot of customers use on shared hosting and it working fine.

    2/ For speed issues, please check this guide to know how to improve your site speed:

    https://pencidesign.ticksy.com/article/11405

    Because GTMetrix tested your site on server located at Canada - so, if you want to make your site faster for all countries in the world - let's use CDN - example: MaxCDN - https://maxcdn.com/


    Best Regards,

    PenciDesign