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  Public Ticket #1654535
Update theme via FTP
Closed

Comments

  • colorsnack started the conversation
    July 25, 2018 at 5:26pm

    Hi there,

    My theme is having issue and a white blank screen appears when I try to log into my site on wordpress. 

    I am not sure which file to over-write in the FTP Soledad theme folder with this new file that I have downloaded: wp-updates-theme.php.

    Please help me

  •  2,699
    PenciDesign replied
    July 26, 2018 at 2:58am

    Hi,

    Strange. The update doesn't affect with the admin page.

    Please send me: 

    - Your admin url 

    - Your admin account ( username and password ) 

    - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account. 

    In a private reply - I will check it help you. 


    Best Regards,

    PenciDesign

  •   colorsnack replied privately
  •   PenciDesign replied privately
  •   colorsnack replied privately
  •  2,699
    PenciDesign replied
    July 26, 2018 at 4:20pm

    Yeah, of course I tried with port 22 because your FTP host is sftp.

    But, you still need to send me your hosting account to I can get back your admin password to check what's problems.


    Best Regards,

    PenciDeisgn

  •   colorsnack replied privately
  •   PenciDesign replied privately
  •   colorsnack replied privately
  •  2,699
    PenciDesign replied
    August 4, 2018 at 3:31am

    Hi,

    You're not use our AMP plugin, It come from another AMP plugin, let's ask author of that plugin for this issue.


    Best Regards,

    PenciDesign