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  Public Ticket #1671110
Demo Content install error
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Comments

  • remaxstudio started the conversation

    Hi support ,

    I just install theme and prepare to install demo content.

    It shown "Sorry, you are not allowed to access this page." after click "import demo now".

    How can it solve it? I am admin and I also use chmod to change right of  whole folder into 755 in linux file system.

    I found someone in the ticketing system that has the same questions, but he does not discourse answer and solved by himself.


    Looking for your reply soon.


    Thanks.




  • remaxstudio replied

    I solved myself , don't forget to activate whole plugins.

    When you activated all plugins , it appeared correctly.

  •  2,700
    PenciDesign replied

    Hi,

    Please send me:

    - Your admin url 

    - Your admin account ( username and passowrd  )

    - What's demo you want to import for your site?

    - Your FTP account ( include FTP host, FTP username, FTP password )

    And I will take it a look help you.


    Best Regards,

    PenciDesign

  • remaxstudio replied

    Thanks for reply,


    how to send you so sensitive data?

    d

  •  2,700
    PenciDesign replied

    Hi,

    You can check on "Private" at the bottom right of reply box to send me on Private.


    Best Regards,

    PenciDesign

  •   remaxstudio replied privately
  •   remaxstudio replied privately
  •   remaxstudio replied privately
  •  2,700
    PenciDesign replied

    Hi,

    If so, please send me your admin url & admin account ( username and password  ). I will try to find what's the issues.


    Best Regards,

    PenciDesign

  •   PenciDesign replied privately
  •   remaxstudio replied privately
  •  2,700
    PenciDesign replied

    Hi,

    If you want to switch to another style demo. Please do following steps:

    1) Install & active plugin Customizer Reset & plugin Customizer Export/Import ( I installed help you plugin Customizer Export/Import )

    2) Go to Appearance > Customize > click to button "Reset" at the top to reset all your customizer data to default.

    3) Import demo style ( .dat file ) you want to import to your site - by do following ONLY Way: 2 in this guide - Way 2: Import Only customizer data

    Note: 

    - If you want to switch to another demo style, you just need to do again step 2) and 3)

    - After switch to another demo, if you have the issues about menu items appears over screen - you need to go to Appearance > Menus > create/select a menu > scroll down to bottom > and check to "Primary Menu"

    Best Regards,

    PenciDesign


  •   remaxstudio replied privately
  •   PenciDesign replied privately