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  Public Ticket #1673691
Blank product page in WooCommerce
Closed

Comments

  • manonvanos started the conversation
    August 11, 2018 at 2:07am

    Hi,

    On my website (www.flipflopwanderers.com) I have the Woocommerce plugin installed. I also bought the WooZone plugin so I can add Amazon products to my Woocommerce store. However, whenever I activate the Woozone plugin, my single product pages are blank! It only happens when this plugin is activated. You can see an example of what I mean here: https://www.flipflopwanderers.com/product/happy-camper-enamel-camping-mug/

    I already contacted the Woozone plugin about this issue, but they said it's an issue with the theme and therefore advised me to contact you.

    So, what could be the issue with this?

    Thanks!

    Kind regards,

    Manon van Os


  •  2,699
    PenciDesign replied
    August 11, 2018 at 3:45am

    Hi,

    This theme doesn't hook anything to Woocommerce - so, you should requirements author of plugin WooZone check it carefully - they shouldn't blame the theme like so while they didn't check it.


    Best Regards,

    PenciDesign

  • manonvanos replied
    August 16, 2018 at 12:42pm

    After this reply I have been in contact with the WooZone plugin for a few days and they checked everything and logged into my wordpress and still think there could be an issue with the theme.

    They are not blaming Soledad or anything but just THINK the theme could be the problem.

    Look at the following conversations I had with them:

    Manon - Sat, 11 Aug 2018 at 8:52 am 
I contacted my theme support but they guarantee it is not because of my theme. 
It's also not a problem of a plugin because I deactivated them all and I still have the problem.
So there must be something wrong with the WooZone plugin. 
Can you look into it?
Bogdan C. - Mon, 13 Aug 2018 at 4:12 pm
The theme i have activated is a standard Wordpress theme which respects the core functionality of Wordpress/Woocommerce. Also you can try any other theme from the repository to see that it works w/o any problems.
Regards,
Bogdan
Manon - Wed, 15 Aug 2018 at 10:55 am
Hi Bogdan,
Yes I know that it works with another theme but my theme says it has nothing to do with their theme.
Could it be something else with the app than the theme?
Manon
George D. - Thu, 16 Aug 2018 at 1:00 pm
The issue is cleary with the theme. As the plugin works fine with wordpress defaults theme and with many other themes. The theme should be fully compatible with WooCommerce (as our Kingdom, BravoStore themes)
I don't know what we can do, as we don't provide custom support regarding theme issues which are not plugin bugs.
Best regards, George.

    Even though the Soledad theme doesn't hook anything to Woocommerce, there could still be a problem with the theme together with this plugin? Because it is not the standard Woocommerce plugin that's not working correctly but the WooZone plugin.

    Can't you look into it?

  •  2,699
    PenciDesign replied
    August 17, 2018 at 3:12am

    Hi,

    Ok, I will have a look on this. Please send me:

    - Your admin url

    - Your admin account ( username and password  )

    - Your FTP account ( FTP host, FTP username and FTP password ) or your hosting account.

    in a private reply. I will take it a look

    And please note this theme doesn't recommend with that plugin - so, we don't have any obligation to support that plugin. Wordpress has millions plugins and we can't check to compatible with all.

    Best Regards,

    PenciDesign

  •   manonvanos replied privately
  •  2,699
    PenciDesign replied
    August 17, 2018 at 12:00pm

    Hi,

    I just checked your site and I see the issues come from your plugins - no any issue here related with our theme:


    [17-Aug-2018 11:54:57 UTC] PHP Fatal error:  Uncaught Error: Call to undefined method WooZoneFrontend::show_badge_on_product() in /home2/ffwanderers/public_html/wp-content/plugins/woozone/lib/frontend/frontend.class.php:2435
    Stack trace:
    #0 /home2/ffwanderers/public_html/wp-includes/class-wp-hook.php(286): WooZoneFrontend->badges_show_onproduct_thumbnail('<div data-thumb...', '23531')
    #1 /home2/ffwanderers/public_html/wp-includes/plugin.php(203): WP_Hook->apply_filters('<div data-thumb...', Array)
    #2 /home2/ffwanderers/public_html/wp-content/plugins/woocommerce/templates/single-product/product-image.php(48): apply_filters('woocommerce_sin...', '<div data-thumb...', '23531')
    #3 /home2/ffwanderers/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(210): include('/home2/ffwander...')
    #4 /home2/ffwanderers/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1371): wc_get_template('single-product/...')
    #5 /home2/ffwanderers/public_html/wp-includes/class-wp-hook.php(286): woocommerce_show_product_images('')
    #6  in /home2/ffwanderers/public_html/wp-content/plugins/woozone/lib/frontend/frontend.class.php on line 2435


    All detail here:

    https://www.flipflopwanderers.com/wp-content/debug.log


    So, please re-contact with the author of the plugin and requirement them check it.



    Best Regards,

    PenciDesign

  • manonvanos replied
    August 17, 2018 at 12:14pm

    Hi,

    Ok, so according to the debug log it is a problem of the plugin? 

    Cause I deactivated all the plugins except for WooZone and I still got the problem. 

    Then I'm gonna get in contact with them again.

    Thanks for you help and time!

    Kind regards,

    Manon