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  Public Ticket #1673803
Visual Composer not working
Closed

Comments

  • t3promotions started the conversation
    August 11, 2018 at 7:48am

    I am using the BreakNews demo and have imported the demo.  When I try to edit the pages, visual composer does not show up in the page editor and if you try to select "Edit with WPBakery Page Builder" I get the page error "The connection to the server was reset while the page was loading."

    Self Troubleshooting, The version of WPBakery is 5.5.2. I tried changing the php from 7.2 to 7.1 and 7.0 and still no luck.If I deactivate Visual Composer, the page editor will open just fine. When I reactivate, it stops loading the page.

  •  2,700
    PenciDesign replied
    August 12, 2018 at 3:01am

    Hi,

    Seem your hosting limited value SubstituteMaxLineLength - just need increase it and it will work fine.

    Let's add more this code to at the end of htacess file:

    <IfModule mod_security.c>    SecFilterRemove 000267
</IfModule>
SubstituteMaxLineLength 100m

    If after you added the code to the end of htaccess file and you got error 500 when view your site, let's contact with your hosting provider and requirements them allow you for SubstituteMaxLineLength & SecFilterRemove feature.

    Best Regards,

    PenciDesign

  • t3promotions replied
    August 12, 2018 at 5:18am

    I added the line at the end of the htaccess file, now I get the error 500.

  • t3promotions replied
    August 12, 2018 at 5:39am

    Contacted Godaddy, made these php changes:

    • post_max_size 128M
    • memory_limit 256M
    • max_execution_time 180
    • upload_max_filesize 256M
    • max_input_time 600
    • max_input_vars 5000

    Now the WPBakery Page Builder works! Thank you!