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  Public Ticket #1679238
Using WP Bakery - Background Video not working on mobile
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Comments

  • benjaminreimann started the conversation

    Hi, 

    I have created a background video and enabled it in the Row element in WP Bakery, only issue is on mobile it doesn't show an image or anything. Is there a way in WP Bakery to enable an image to show as I now have a static home page and edit with WP Bakery. Maybe it will need to be through CSS? I have an image but there is no option to have it load if the video does not. 

    Thank you! 

  •  2,700
    PenciDesign replied

    Hi,

    Have you use background video from an element of WPBakery? If right, you can try use featured video from the theme via Customize > Featured Video Background Options


    Best Regards,

    PenciDesign

  • benjaminreimann replied

    Hi, Yes i did use the background video in WP Bakery element. I also tried using the featured video from the theme via customize theme, this does not work for some reason. 

  •  2,700
    PenciDesign replied

    Hi,

    Please send me:

    - Your admin url

    - Your admin account ( username and password  )

    - What's the page url you're using background video?

    in a private reply. And I will take it a look


    Best Regards,

    PenciDesign

  •   benjaminreimann replied privately
  •  2,700
    PenciDesign replied

    Hi,

    I changed it to featured video background from the theme and it working fine. Why you said it doesn't work?

    Please go to Customize > Featured Video Background and change your image on mobile there.


    Best Regards,

    PenciDesign

  •   benjaminreimann replied privately
  •  2,700
    PenciDesign replied

    Hi,

    I'm not clearly about your question, can you tell me more detail about this?


    Best Regards,

    PenciDesign

  •   benjaminreimann replied privately
  •   PenciDesign replied privately