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  Public Ticket #1681148
plugins
Closed

Comments

  • Cesar started the conversation
    August 18, 2018 at 1:19am

    Hi. 

    I recently had an issue with an http internal error 500. I had to deactivate my plugins from my CPanel, including the Penci Design ones. Now i can enter to my site, but i have no plugins. I tried to reactivate de Penci Ones, but it shows that an error has occurred so it is not posible to install. 

    What should I do? Should I contact my host provider? 

    I appreciate your help. Thank you. 

  •  2,697
    PenciDesign replied
    August 18, 2018 at 4:57am

    Hi,

    Please send me: 

    - Your admin url 

    - Your admin account ( username and password ) 

    - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account.

    In a private reply. I will check it help you. 


    Best Regards,

    PenciDesign