Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #1722096
purchase code not working
Closed

Comments

  • rupenk started the conversation
    September 23, 2018 at 4:26pm

    I have purchased this theme but when I try to activate this theme in my website , the activation code not working. this is the only domain I've used this theme. Please solve the problem as soon as possible

  •  501
    Penci replied
    September 24, 2018 at 1:38am

    Hi,

    Please send me:

    - Your admin url

    - Your admin account ( username and password )

    - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account.

    In a private reply.

    I will check it help you.


    Best Regards,

    PenciDesign

  • Tha77 replied
    October 5, 2018 at 10:31pm

    Hi, 

    I have the same problem!!!! I sent an email but no answers till now. 

    Can you help, me? 


  •  501
    Penci replied
    October 6, 2018 at 1:43am

    Hi,

    Make sure you are using the lastest version of pennews. The current version of PenNews is 6.1.

    If you are using the old version of pennews, please update to the new version.

    To update theme, please go to Appearance > Theme , then lick "Update now" as screenshot http://prntscr.com/l25mh2.

    After update theme, please update plugin require and recommend plugins for  PenNews theme.

    Please check screenshot http://prntscr.com/l25nxq, http://prntscr.com/l25oas

    Best Regards,

    PenciDesign