Thank you for purchased our theme.
I’m sure the theme doesn’t exists any virus or malware. Envato does manage all the theme files here and if any theme has virus, it will be remove right away. Seem you’ve checked it on the incorrect software.
As you can see on the images you sent me, only BKAV appears the error - all other antivirus checked the files is clean. So, I'm sure that's a mistake.
please send us a clean version and instaltion on email
or clean your version so we can instal it and work
[email protected]
Hi,
Thank you for purchased our theme. I’m sure the theme doesn’t exists any virus or malware. Envato does manage all the theme files here and if any theme has virus, it will be remove right away. Seem you’ve checked it on the incorrect software.
As you can see on the images you sent me, only BKAV appears the error - all other antivirus checked the files is clean. So, I'm sure that's a mistake.
Best Regards,
PenciDesign
but we have a problem to instal it because of virus can you send us clean instalation on email [email protected]
Hi,
Please send me:
- Your admin url
- Your admin account ( username and password )
in a private reply. I will take it a look on this help you.
Best Regards,
PenciDesign
Hi,
That's your site url and admin account to I can login to your admin page.
Best Regards,
PenciDesign
Hi,
We've sent you an email to [email protected] - please check it.
Best Regards,
PenciDesign