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  Public Ticket #1726804
I get HTTP ERROR 500
Closed

Comments

  • benington started the conversation

    Hi, when I activate the plugin penci framework, for some reason I get HTTP Error 500. I need to solve this as soon as possible because I am losing visits on my site while waiting for the problem to be solved. Thank You!

  •  501
    Penci replied

    Hi,

    I don't clearly about this issue. Please tell me  more about this issue.

    Please send me screenshot this issue.


    Best Regards,

    PenciDesign

  • benington replied

    Well I bought the theme which comes along with plugin penci framework for it to work and when I activate the plugin penci framework my site goes down giving me an error: "HTTP ERROR 500".

    When I deactivate the plugin the site comes up again, I need to solve this as soon as possible, because without the penci framework plugin the theme is not working properly. 

  •  501
    Penci replied

    Hi,

    Sorry about this issue.

    Please send me:

    - Your admin url

    - Your admin account ( username and password )

    - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account.

    In a private reply.

    I will check it help you.


    Best Regards,

    PenciDesign


  • benington replied

    Hello sir, thank you for the reply, I checked my error log from the hosting dashboard, and it seemed to have conflict with a social plugin I didn't need that much, so by disabling that plugin, everything worked again, thank you anyway, have a great day :)