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  Public Ticket #1749695
primary category menu problem
Closed

Comments

  • EmyMTL started the conversation
    October 17, 2018 at 2:52am

    Hi,

    I don't know hwy but when I click on the category in my primary menu I am directed to a blank page instead of the usual category page.

    I really don't know what is happening,,,

  •  2,699
    PenciDesign replied
    October 17, 2018 at 3:31am

    Hi,

    Please try:

    1/ Make sure you've updated your Wordpress & plugins to latest version. You can go to Dashboard > Updates to check all updates.

    2/ If 1/ doesn't work, let's try deactivate all plugins and try it again. If it work, let's enable each plugin to check what's plugin caused this issue.

    3/ If 2 points above doesn't work - let's send me:

    - Your admin url

    - Your admin account ( username and password  )

    - Your FTP account ( FTP host, FTP username, FTP password ) or your hosting account.

    In a private reply - And we will take it a look on this help you.


    Best Regards,

    PenciDesign

  • EmyMTL replied
    October 18, 2018 at 12:07am

    It is a conflict with Yoast SEO. 


    Every time I activate it I get the blank page...

  •  2,699
    PenciDesign replied
    October 18, 2018 at 2:21am

    Hi,

    If so, let's send me:

    - Your admin url

    - Your admin account ( username and password  )

    - Your FTP account ( FTP host, FTP username, FTP password ) or your hosting account.

    In a private reply - And we will take it a look on this help you.

    Best Regards,

    PenciDesign