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  Public Ticket #1753443
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  • swest1016 started the conversation

    I just bought your theme this week and am slowly getting the hang of it.  It's quite easy to use and I'm pleased, especially with your support that I used for my logo.  

    Today I added my Google Analytics Tracking ID in the box in the Customizer for Footer.  And I have cleared my cache.  But I'm still not able to verify the site.  It always fails. 

    Any suggestions?  Thanks.


  •  2,700
    PenciDesign replied

    Hi,

    You need to copy all the codes for google analytics ( NOT only Google Tracking ID  ) and paste it to Customize > Footer Options > Google Analytics Code.

    After that, clearly all the cache and wait a hour to get it work.


    Best Regards,

    PenciDesign

  • swest1016 replied

    I get a bit confused with this, so is what is shown on this page for the snippet what you are referencing?  

    https://support.google.com/analytics/answer/1008080?hl=en

    If not, can you please give me a sample?  Thanks again.


  •  2,700
    PenciDesign replied

    Hi,

    Yeah, you just need copy all the code like on this image for your google analytics - check this image: http://prntscr.com/l8cnyi

    And paste it to Customize > Footer Options > Google Analytics Code.


    Best Regards,

    PenciDesign

  • swest1016 replied

    Thanks for your replies, but I'm still having trouble.  Last night I inserted what I believe is the correct code in the correct place and cleared the cache.  But this morning I am still unable to verify.  Can you please advise.  Thanks.

  •  2,700
    PenciDesign replied

    Hi,

    I see your google analytics code has been appears:

    http://prntscr.com/l8nm37

    So, if you still can't validate it - let's check again your google analytics setup..


    Best Regards,

    PenciDesign

  • swest1016 replied

    It appears I had something incorrectly in Yoast.  I've cleaned everything up and now both Analytics and Console appear to be working.  Thank you for making me think about where the problem might be.  Your support is excellent!!!!

    Steve