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  Public Ticket #1759642
Penci Slider
Closed

Comments

  •  4
    ISOLE-GRECHE started the conversation

    I created a new Penci Slider.
    I added a mp4 video 1280x474: http://prntscr.com/la76md
    I updated
    I recalled it in Penci Slider Settings in homepage: http://prntscr.com/la77ww
    I updated
    RESULT: nothing in home page!


  •  2,700
    PenciDesign replied

    Hi,

    I can't see any image in 2 images you sent me.

    Can you send me your admin url and admin account ( username and password )? I will take it a look on this.


    Best Regards,

    PenciDesign

  •  4
    ISOLE-GRECHE replied

    I can't give you admin account because I'm working in local. I'm moving website from Blogspot to Wordpress and I can't use new hosting only when I'm finish.

    Which is the problem? Can't you see image in the URL?
    I selected Local Video, I upload mp4 video 1280x474. If you see the first image in Local Video URLs the video in displayed only in a quarter of it (is it a bug?).
    And going on... I have result I wrote before.

  •  2,700
    PenciDesign replied

    Hi,

    Please attach me again images for:

    1/ Your settings for that video .mp4 on the Penci Slider

    2/ Your config on WPBakery Page Builder

    3/ The results.

    By use "Add attachment" on the bottom left from your reply form here.


    Best Regards,

    PenciDesign

  •  4
    ISOLE-GRECHE replied

    In attachment as you request.

  •   ISOLE-GRECHE replied privately
  •  2,700
    PenciDesign replied

    Hi,

    Have you tried with youtube video? Is it work with youtube videos?

    Because your site on localhost, so it's quite hard for us to find what's the issues because seem your config is correct..


    Best Regards,

    PenciDesign

  •  4
    ISOLE-GRECHE replied

    Don't worry, for now I discarded this idea because video could be make website too slow. Now I change it with a full width image. Thanks.

  •  2,700
    PenciDesign replied

    Hi,

    Ok. If so, leave it now. And when your site live, let's back here and send me again your admin url and admin account ( username and password  ) - and we will check what's the issues here for you

    We're sorry for any inconvenience.


    Best Regards,

    PenciDesign

  •   ISOLE-GRECHE replied privately
  •  2,700
    PenciDesign replied

    Ok Let's back here when your main site live


    Best Regards,

    PenciDesign

  •  4
    ISOLE-GRECHE replied

    I think I'll come back earlier because I have to ask many things about  your theme features! :)