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  Public Ticket #1767092
Problem to customize with Penci Framework
Closed

Comments

  • raphael started the conversation
    October 31, 2018 at 3:07pm

    Hi

    When I try to customize the theme, i have a blank page 

    (with this url ....wp-admin/customize.php)

    I deactivate every plug in, to activate them one by one.

    If i deactivate "penci framework" i can see the cutomize page

    If i activate this plug in, i can see a blank page if i want to customize the theme

    What can i do ? 

    thank you

  •  2,700
    PenciDesign replied
    October 31, 2018 at 3:16pm

    Hi,

    Please try increase your memory limit and try it again. Some hosting limited this value - and this caused the issue:

    https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    Let's edit your wp-config.php file.

    Add this to the top, before the line that says, “Happy Blogging”:

    define('WP_MEMORY_LIMIT', '256M');

    After you did and and the issues still appears, please send me:

    - Your admin url

    - Your admin account ( username and password  )

    - Your FTP account ( FTP host, FTP username, FTP password  ) or your hosting account.

    in a private reply.

    And we will take it a look on this help you.


    Best Regards,

    PenciDesign

  •   raphael replied privately
  •  2,700
    PenciDesign replied
    October 31, 2018 at 4:13pm

    Hi,

    This issue caused by you've use outdated version of Wordpress.

    I just updated your site to latest version of Wordpress and everything working fine now.


    Best Regards,

    PenciDesign