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  Public Ticket #1803447
Featured Sliders not appearing selected in appearance/customise
Closed

Comments

  • sportinjurymatt started the conversation
    November 30, 2018 at 12:47pm

    Site: sportinjurymatt.co.uk

    Hi. Since updating the theme version, whenever I try to select feature slider / penci slider in 'appearance/customize' the slider does not appear in the preview (as seen in attached screenshot). It just goes grey, thinks about it, but then fails to appear. As a result, I am uanble to save it and have it appear on a live page.

    Weirdly, it did suddenly appear and work ONCE ten minutes ago and I was able to save it and go live but I have not been able to do it again since. I am wondering if it has something to do with the preview?

    Appreciate any ideas,

    Matt.

  •  2,700
    PenciDesign replied
    November 30, 2018 at 1:45pm

    Hi,

    I see everything appears normal:

    http://prntscr.com/loz93g

    Please make sure you don't enable lazyload images from Jetpack or use any plugin for lazyload images - because this theme already support for lazyload images.


    Best Regards,

    PenciDesign

  • sportinjurymatt replied
    November 30, 2018 at 2:03pm

    Thanks for swift reply.... How strange, I can't see it on my laptop or mobile even after clearing browser history & cache. And I can't edit it in appearance/customizer.... Can you still see it from your end if you go to my site? 

  •  2,700
    PenciDesign replied
    November 30, 2018 at 2:11pm

    Hi,

    Please try deactivate all plugins and check it again. After it work, let's enable each plugin to check what's plugin caused this issue.


    Best Regards,

    PenciDesign