Comments kristin leigh started the conversationNovember 30, 2018 at 4:27pmI have this error: Fresh plugins require the 'Fresh Framework' plugin to be activated first.How do I activate it? 2,699PenciDesign repliedDecember 1, 2018 at 2:08amHi,That's issues with your custom plugins - doesn't related with our theme.Please go to Plugins > All Plugins > and deactivate all plugins related with the name "Fresh"Best Regards,PenciDesignkristin leigh repliedDecember 3, 2018 at 6:56pmI de-activated the fresh part of the plug ins but still can't get the scrolling portion of the front page working. See this link to show you the constant thinking on the site. How do I fix this? https://custompromotionalproductsexpert.com/ 2,699PenciDesign repliedDecember 4, 2018 at 2:12amHi,I just checked your site and I see your site still working normal - I still can scroll down your site.If you mean about the Featured Video Background doesn't work - let's go to Customize > Featured Video Background Options > change the video URL to: https://www.youtube.com/watch?v=txtg9pHut3g Best Regards,PenciDesignkristin leigh repliedDecember 4, 2018 at 2:40pmIt is working on this site but not on this one: https://kristinsfixins.com/What am I doing wrong? 2,699PenciDesign repliedDecember 4, 2018 at 3:53pmHi,It has same issues with https://custompromotionalproductsexpert.com/ site.You need to change the video URL to: https://www.youtube.com/watch?v=zNDvzLaRfc8Also, on both 2 sites, on Customize > Featured Video Background Options > Start Video At > Fill 0 there.Best Regards,PenciDesign Sign in to reply ...
I have this error:
Fresh plugins require the 'Fresh Framework' plugin to be activated first.
How do I activate it?
Hi,
That's issues with your custom plugins - doesn't related with our theme.
Please go to Plugins > All Plugins > and deactivate all plugins related with the name "Fresh"
Best Regards,
PenciDesign
I de-activated the fresh part of the plug ins but still can't get the scrolling portion of the front page working. See this link to show you the constant thinking on the site. How do I fix this? https://custompromotionalproductsexpert.com/
Hi,
I just checked your site and I see your site still working normal - I still can scroll down your site.
If you mean about the Featured Video Background doesn't work - let's go to Customize > Featured Video Background Options > change the video URL to:
Best Regards,
PenciDesign
It is working on this site but not on this one: https://kristinsfixins.com/
What am I doing wrong?
Hi,
It has same issues with https://custompromotionalproductsexpert.com/ site.
You need to change the video URL to:
Also, on both 2 sites, on Customize > Featured Video Background Options > Start Video At > Fill 0 there.
Best Regards,
PenciDesign