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  Public Ticket #1813745
WPBakery Issue
Closed

Comments

  • illblog started the conversation
    December 9, 2018 at 1:50am

    I get error message every time I select WPBakery Page Builder on home page to edit.  Please send feedback or support to fix problem.

  •  501
    Penci replied
    December 9, 2018 at 1:56pm

    Hi,

    I'am  not clear about  the question. Please send me your screenshot about this issue and your website management information ( admin url site, username and password ). I will check it help you.


    Best Regards,

    PenciDesign


  • illblog replied
    December 10, 2018 at 3:30am

    Please review attachment.  

  •  501
    Penci replied
    December 10, 2018 at 6:38pm

    Hi,

    Strange, please send me your screenshot about this issue and your website management information ( admin url site, username and password ). I will check it help you.

    Best Regards,

    PenciDesign

  • illblog replied
    December 11, 2018 at 12:11am

    What email?

  •  501
    Penci replied
    December 11, 2018 at 1:59am

    Hi,

    My email is [email protected]

    Please create acount with email have role is administration.


    Best Regards,

    PenciDesign

  •  501
    Penci replied
    December 12, 2018 at 7:07am

    Hi

    I checked on your site,

    The mod_substitute module default configuration cause a timeout error on WPBakery when loading large pages . I fixed it help you.  I added the following lines in the .htaccess file located in your website main folder:

    .htaccess

    <IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

    Please check it again and see screenshot: http://prntscr.com/ltv561


    Best Regards,

    PenciDesign