Usually you always answered me very fast and very very well I never had to complaint before !
BUT yesterday I opened two tickets asking for help about two specific bug we have, you asked me for my login details, you changed the whole live version of our website, now we lost EVERYTHING WE DID for the last two months because you brought us back to the initial version of the theme and you left it like this !!
The two problems have not been solved, and you dont answer since the last 15 hours ?? How can I go back to the version of the website of yesterday ?? All the work of two months is lost ??? PLEASE HELP ?????
I only update theme because show/hide feature not working. After updated theme show/hide feature work fine.
It seems that you modify PenNews theme. If you want modify PenNews theme, please use child theme.
I checked on your site, I saw child theme installed and you add more custom code on child theme. But you active PenNews theme as screenshot http://prntscr.com/m4pj95
Please let me know before the error you use pennews theme or child theme of pennews theme.
yes the problem came from the fact you activated the main theme instead of our child theme
we found back everything back by activating again the child theme, we did not know we had to do it, thank you for the answer now everything is back to normal thank you very much
Hello,
Usually you always answered me very fast and very very well I never had to complaint before !
BUT yesterday I opened two tickets asking for help about two specific bug we have, you asked me for my login details, you changed the whole live version of our website, now we lost EVERYTHING WE DID for the last two months because you brought us back to the initial version of the theme and you left it like this !!
The two problems have not been solved, and you dont answer since the last 15 hours ?? How can I go back to the version of the website of yesterday ?? All the work of two months is lost ??? PLEASE HELP ?????
https://pencidesign.ticksy.com/ticket/1843163
https://pencidesign.ticksy.com/ticket/1845144/
Thanks
Best
Hi,
Sorry about this issue.
Please tell me about this issue.
I only update theme because show/hide feature not working. After updated theme show/hide feature work fine.
It seems that you modify PenNews theme. If you want modify PenNews theme, please use child theme.
I checked on your site, I saw child theme installed and you add more custom code on child theme. But you active PenNews theme as screenshot http://prntscr.com/m4pj95
Please let me know before the error you use pennews theme or child theme of pennews theme.
Best Regards,
PenciDesign
yes the problem came from the fact you activated the main theme instead of our child theme
we found back everything back by activating again the child theme, we did not know we had to do it, thank you for the answer now everything is back to normal thank you very much
our two problems to solve are here :
https://pencidesign.ticksy.com/ticket/1845144
https://pencidesign.ticksy.com/ticket/1843163
thanks a lot
best regards
mike
Hi,
Sorry about this issue.
I checked on your site and fixed sticky sidebar on single product help you.
Please check it help you.
Best Regards,
PenciDesign
Yes thank you so much
we need to publish the website tonight, can you just answer these threads so we can publish it and finish all the work please ?
https://pencidesign.ticksy.com/ticket/1845144/
https://pencidesign.ticksy.com/ticket/1839090/
https://pencidesign.ticksy.com/ticket/1843163/
thanks again
Hi,
I fixed help you with two ticket:
https://pencidesign.ticksy.com/ticket/1839090
https://pencidesign.ticksy.com/ticket/1839090
With ticket https://pencidesign.ticksy.com/ticket/1843163/, as I said in the answer, please go to please go to Administration > Appearance > Widgets, change widget you want.
Best Regards,
PenciDesign