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  Public Ticket #1854940
Penci Contact Form is not working
Closed

Comments

  • fairstockindia started the conversation

    While submitting contact, I got the following message.

    There was an error trying to send your message. Please try again later.

  • fairstockindia replied

    Attached network response

  •  2,700
    PenciDesign replied

    Hi,

    That's not issue related with the theme - let's ask your hosting provider about this. Seem your hosting doesn't support for mail functions.


    Best Regards,

    PenciDesign

  • fairstockindia replied

    Talked to domain, earlier SMTP registration was not done. After resolving also, contact form is not working. Do i need to configure from email address anywhere?

  •  2,700
    PenciDesign replied

    Hi,

    The contact form come from plugin Contact Form 7 - a plugin has millions users.

    So, it can't be wrong the issues just come from your mail functions.. And the theme can't be affect anything on your mail functions from your hosting. So, you need to check again for yourself. This issues doesn't related with our theme.


    Best Regards,

    PenciDesign

  • fairstockindia replied

    I am using Penci Contact Form, is it different from Contact Form - 7?

    Can u please check this once? Link - https://fairstock.in/contact-us/

  •  2,700
    PenciDesign replied

    Hi,

    That's Contact Form 7 - not Penci Contact Form smile.png The plugins is recommend with the theme because this theme supports styles for it. You can check your plugins and you can see it.

    Best Regards,

    PenciDesign

  • fairstockindia replied

    Thanks for clarification, Yes, I have installed contact form 7 itself.

  • fairstockindia replied

    Any configurations to be done from my side?

  •  2,700
    PenciDesign replied

    Hi,

    You can check more here to know your config is wrong or not.

    https://contactform7.com/docs/


    Best Regards,

    PenciDesign