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  Public Ticket #1857231
Featured Slider Not Showing Up
Closed

Comments

  • Jack started the conversation
    January 16, 2019 at 5:29pm

    Hi,

    I just bought the PenNews theme for my preexisting website that was using the FlexMag theme. After using the Migrator tool to change over to this new theme I went to build my homepage using the YouTube tutorials provided, currently I have a problem with the Featured Slider not showing up, everything else seems to be working fine.

    Any help would be much appreciated, 

    Thank you for your time,

    Jack



    PS: I just noticed no thumbnail images show up outside of the individual post.

  •  501
    Penci replied
    January 17, 2019 at 1:48am

    Hi,

    Please try  edit home page on  your site then remove PenNews Featured Slider shortcode and re-add  PenNews Featured Slider  shortcode.

    If it still doesn't work, please send me your website management information ( admin url site, username and password ). I will check it help you.


    Best Regards,

    PenciDesign

  • Jack replied
    January 17, 2019 at 7:42pm

    Hi,

    I just tried removing and then re-adding the PenNews Featured Slider shortcode, unfortunately it didn't change anything.

    One thing I have noticed is that when using the visual page editor everything shows up as it should, but once I leave click update and then leave the editor, the problems with the Featured slider and image thumbnails shows back up. Is there anything you think I should try before I PM you the Admin credentials and url?

    Thank you for your time.

  •  501
    Penci replied
    January 18, 2019 at 2:05am

    Hi,

    Please send me your website management information ( admin url site, username and password ). I will check it help you.


    Best Regads,

    PenciDesign

  •   Jack replied privately
  •  501
    Penci replied
    January 19, 2019 at 2:05am

    Hi,

    I  can't view home page on your site as screenshot http://prntscr.com/m95tcb

    Please send me  your password protected site .

    I copy shortcode of shortcode on your home page  and paste on demo. I saw slider work fine.

    Demo : http://demo.libthemes.com/

    Please check it again.


    Best Regards,

    PenciDesign

  •   Jack replied privately
  •  501
    Penci replied
    January 19, 2019 at 3:14pm

    Hi,

    It seems that  this issue cause by "mvp-scoreboard" plugins ( http://prntscr.com/m9bkn7 )

    Please  deactivate "mvp-scoreboard" plugin.


    Best Regards,

    PenciDesign

  • Jack replied
    January 19, 2019 at 4:03pm

    That solved all of my problems for the time being, thank you so much for your quick responses.

     I'll be sure to give you a good review on theme forest,

    Thanks again!

  •  501
    Penci replied
    June 17, 2019 at 2:44pm

    Hi,

    Please send me your website management information ( admin url site, username and password ). I will check it help you.

    Best Regads,

    PenciDesign