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  Public Ticket #1859741
Customize Not Working
Closed

Comments

  • liambeing started the conversation
    January 18, 2019 at 11:29am

    customize tap doesnt work or load. (see attached image)

    no plugins are installed on the site so that cant be the issue.

    any suggestions?

    Thanks in advance.

  •  501
    Penci replied
    January 18, 2019 at 5:25pm

    Hi,

    Please change WP Memory Limit.

    This parameter sets the amount of memory used by php and by default worpress can go up to 40MB. To avoid Memory Exhausted error this parameter should be set to at least 256MB and this can be done from wordpress wp-config.php file ( The wp-config.php file is located in the wordpress root directory ).

    define( 'WP_MEMORY_LIMIT', '256M' );


    Then add the following lines in the .htaccess file located in your website main folder:

    .htaccess

    <IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>


    Best Regarsd,

    PenciDesign