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  Public Ticket #1866678
Download issue "full Soledad theme file"
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Comments

  • missfootloose started the conversation
    January 23, 2019 at 7:28pm

    On January 13 I bought the Soledad theme and downloaded it to my website according to instructions.  My website designer has worked with it but has now requested: 

    "Could you please log back in to your Themeforest account and download the full Soledad theme file?" 

    If I didn't get the full file, what was it that I did download? And how do I download the full Soledad file now?

    Thanks for your help.

  •  2,700
    PenciDesign replied
    January 24, 2019 at 3:09am

    Hi,

    If so, you can go to download page and re-download "All files and documentation" package.

    That's package of all files: theme, child theme, plugins, demo data, .... etc


    Best Regards,

    PenciDesign 

  • missfootloose replied
    January 24, 2019 at 8:14am

    I downloaded the "All files and documentation package" as per instruction. The installation failed:

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.


    I tried it twice with the same result. What should I do?

  •  2,700
    PenciDesign replied
    January 24, 2019 at 8:16am

    Hi,


    You need to extract that download package and use soledad.zip file for your install.


    Best Regards,

    PenciDesign